This is the worst company I have ever had to deal with. There customer service people can barley speak English and are the rudest people ever .The tracfone website is a joke. I called the customer service and got hung up on at least three times. When I finally got to talk to someone I could barley understand them. Not only could I not...

• Customer service
• customer service people
• worst company

The most amazingly horrible experience. I have the LG phone that offers 3x minutes. After buying it I realized what a lousy phone it is and it actually just died - doesn't turn on at all to charge or anything. Called TracFone and sat on hold for 20 minutes before a rep named Kurt answered, took my TF # again, and asked how to help. After stating my issue I had nothing but...

• cellular services
• phone number
• cell phone company

This company is a joke. They need to be put out of business. Their is always no supervisor available or manager to speak with concerning your problem. I was told that my current minutes will not be lost if I purchase another card,all of my previous minutes were lost after I had added another card with carryover minutes. This company is ridiculous and the leadership quality is...

• Unsatisfied customer
• Lady L
• leadership quality

I was a customer of Tracfone for a year and was mostly happy with the affordable and reliable phone service, albeit on crappy phones. I bought a new phone the next year to be able to text better, because the touch screen phone I had was terrible. Being able to keep my same phone number was VERY important to me, as I have it printed on business cards and have given it out...

• reliable phone service
• touch screen phone
• new sim card

Today all I wanted to do was add minutes to my cell phone. When I was done the minutes I had bought on their site was assigned to my fathers phone not mine. When I contacted them about correcting this issue they kept repeating will maybe you hit the wrong thing causing this to happen. I got so mad I hung up and filed a complaint on the website. This prompted a please call in and we...

• credit card provider
• wrong thing
• cell phone

All too often I can not make a cell phone call when needed at certain times of day. Tracfone offers some lame excuse, usually in a 'code' that means nothing to me and it wouldn't help if I found out. This happens nearly every day, usually in the afternoon to early evenings. This is a peak time for usage, and since Tracfone doesn't own their own network, but instead leases a certain...

• Time
• Mobile phone
• Rotary dial

I had been having to call tech support about once a month. My cell phone service was not working more than it was. I had spent more time talking to customer service on someone else’s phone than I spoke to people on my phone. Then they screwed up my account even worse: lost my minutes, days, even my phone number. They kept telling me they could not recover the information and do not...

• lost minutes
• Customer service
• refund

I was a happy Tracfone customer for several years. Then I made the mistake of buying a new phone (lg840g). They claimed it would text pictures and browse the internet. I didn't care about the internet but i did want to text pictures. It would text pics to some numbers and if it did it would over charge me. It would take the minute it was supposed to take then about a minute...

when i tried to trasfer my minutes to another phone my 2000 and some minutes, disapeared when I said I want them back supervisor said I never had that many minutes on phone!!!!!! YES I did ,,,,can't get them back so I any going to give minutes away on my other tracfone and deactivate both and go with a company who doesn't steal minutes..............maybe...

As some of you know, it has been a living "nightmare" with tracfone since I up-graded my 2 phones. It took over 3 weeks for them to get the new phones operating and transfer my old phone numbers. I had hope that the nightmare was ended.... but, at last it only gets worst. Now after a couple of weeks of the phones working properly, someone at Tracfone decided to assign new numbers to the phones,...

• Telephone
• Telephone exchange
• Business ethics