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Terminix - Paid bill before service, but turned over to collection agent

  • by   Feb 01
  • Review #: 381053
CompanyTerminix
Product / ServiceTerminix, management
Category Installers
Views31
Monetary Loss
$800
 
Update added by user Mar 04
After many phone calls, a VOD letter, Certified letters and turing Terminix over to the BBB we finally received an email from Terminix that said they cancelled our bill and supposedly they were going to withdraw the collection agency. What a mess. Terminix lied to the BBB to make themselves look good. They claimed we signed up for payment installments and this is why they kept billing us. But actually we paid in full up front before the service and our contract states " a one time payment of $800.00" with "0" balance. Now are left with clearing up our credit rating. I will never ever use Terminix again and I advise anyone else to stay away from this crooked company.
 
Original review posted by user Feb 01

Paid Terminix to spray for fungus underneath our house.We were required to pay Terminix in full before they would come out and spray.

Since then we have received numerous bills for the job even though we have already paid for the service. Each time we received a bill we telephoned the Terminix company and they stated that they would rectify the billing. Today we received notice that we were turned over to a collection agent! Terminix is ruining our credit over a bill that we paid in full last year.

We called Terminix and Darlene said that WE would have to contact the collection agency and straighten it out ourselves. What?!!!

Never Never use terminix!they are crooks and their costumer service is horrible. 2f575d9

 
 
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Showing 3 of 3 comments
Courtney J. Powell Courtney J. Powell
Feb 14  from Palo Alto, California
To resolve customer problems & complaints against Terminix. I advise you to utilize the FREE big company social networking complaint resolution service of www.publikdemand.com OR call the Publik Demand Hotline at 1-888-724-8981 OR email PD at demands@publikdemand.com
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Anonymous Anonymous
Feb 02 
Their "sister company" TruGreen LawnCare (both owned by ServiceMaster) pulls the same *** too! The customer will pay all their bills. They completely screw up the billing on their end. Then the customer gets sent to collections for something they didn't even to. If they refuse to rectify the problem, then ask the collection agency for a VOD letter. Give them a reasonable time to send it. And then send them a certified C&D letter.
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231speck 231speck
Feb 02 
Thankyou. I have written a VOD letter and will send it by certified mail. Since I have never failed to pay my bills I did not even know what a VOD letter was. I had to look it up on the internet. Thank you!
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