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Telebrands - Order Never Received; Customer Service lies for refunds and reshippment

CompanyTelebrands
Product / ServiceInstabulb
Category Appliances and Electronics
Views17
Monetary Loss
$62
 

I order 6 Instabulbs (3 of 2 set) and the order never arrived.The company ordered via UPS, but the shipment got transferred over to USPS and the package did not arrive.

Why the transfer happened, I will never know. But the package was missing after two-months long investigation. We were promised reshipment three times, and refunds four times. They never arrived and every time I called they promised that they will get it right.

Six months later, I have nothing.

The receipt I see online says they sent reshipment and $15 gift card.This was not something they promised and I never received it anyway. 30f0e25

 
 
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Nader Nader
Mar 13  from Los Angeles, California
How this company is allowed to continue doing business with their horrible record of customer service is beyond me. Unbelievable. Their customer servive is a joke. It's a farmed out call center in INDIA! YES INDIA. Humongous red flag there. Four calls were necessary to get ahold of somebody. Previous 3 I was hung up on. They lie re refunds etc. Say you're getting one but they never show up on bank statement. AMAZING. :p :p Strategy is to lie and not deliver on promises knowing you'll eventually give up.
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