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Tax Defense Network - HORRIBLE SERVICE

  • by   Jan 22
  • Review #: 377875
CompanyTax Defense Network
Product / Serviceback taxes
Category Accounting
Views160
 

It all started when I filled out an info request form online.I wanted information on how to best deal with back taxes.

Within minutes of filling out the form I got a call from "Shirley" who said she was from the Tax Defense Network and immediately started asking me some very serious personal information. She never asked me if it was a good time or if I could speak. After I tried to speak several times I finally just said I can't talk right now (it was 4:30 and I was wrapping up my day at work). She asked when it would be a good time, I told her then next day from 9:30 - 10:00.

At 9:04 I get a call from another Telephone screener in 904 area code (Jacksonville) (it sounded like a telemarketing boiler room in the background) who again just started asking me questions (zero consideration of my time or availability)...after kicking people out of my office I spoke with her. She started asking me questions about where I was in the process of dealing with the IRS I told her I had never received anything from nor have I ever spoke to the IRS, I just knew I owed back taxes. She went on threw her scripted questions and finally said "I am going to connect you with one of our best senior advisors"...after a long wait this kid comes on with this attitude. I shared with him that when his tele sales team calls they should at least ask if it is a good time to speak in stead of asking such personal questions.

He said their job was to get as much information as possible in the shortest amount of time so they can transfer to a specialist. Anyway, here is where it gets good...I said I don't feel comfortable working in the tele sales model and prefer a more personal approach with someone local. I said I dont have the IRS on my back and don't like their business model. He said look, you may make a lot of money but you owe a lot of money and you're in trouble...REALLY?

OK...TDN is a glorified tele-sales sweat shop, that uses high pressure, fear tactics to bully people. Their so called senior advisors are a bunch of kids with ZERO experience and ZERO consideration for the CUSTOMER.

Run from TDN...unless you like such treatment.You can find local people that you can help you as much, if not more! 2f6fef6

 
 
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giveherringajob@gmail.com giveherringajob@gmail.com
Mar 28  from Jacksonville, Florida
I worked for Tax Defense Network for a while, I am no longer employed there. Please feel free to email me at giveherringajob@gmail.com with any questions that you may have about the company. I cannot assist you with tax problems, but if you are interested in the perspective of a prior employee I would be happy to discuss.
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TDNRepresentative TDNRepresentative
Feb 04  from Jacksonville, Florida
We are happy to hear that your issue has been resolved. We take our clients' satisfaction very seriously and work to ensure all concerns are addressed quickly and kept confidential. Thank you for working with us to resolve your issue.
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TDNRepresentative TDNRepresentative
Jan 22  from Jacksonville, Florida
We sincerely apologize for the service you received. We aim for our tax professionals to give an excellent client experience by making the environment comfortable. We in no way want taxpayers to feel pressured or uneasy about discussing their tax issues with us, as that is the service we provide. Please call our Client Care Manager at 904-421-4429 with the name of the representative that you spoke with and share your experience in detail so that we can address the issue and correct it for future clients.
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