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STATE FARM INSURANCE - Non Renewal of Home Owners Insurance

  • by   Oct 29, 2012
  • Review #: 355321
 
CompanySTATE FARM INSURANCE
Product / ServiceHome Owners Insurance
Location Middletown Township, New Jersey
Category Auto Insurance
Views1746
Monetary Loss
$20000
 

Let me begin by stating I have been with State Farm for over 25 years. I have every policy possible through State Farm, including Auto, Personal, Homeowners, Short and Long Term Disability, Personal Articles, and Life Insurance for myself, my wife, and all 4 of my children. I have referred my immediate and extended family members to State Farm. Many of my friends have also gotten insurance through State Farm from my referral. State Farm has made so much money off of my family, friends and the numerous referrals. During the last two years, I had to place three HOI claims and each claim was classified as CATOSTROPHIC due to natural disasters. The claims were as follows: May 14, 2010 Thunder Storm ( Hail Damage), August 28, 2011 Hurricane Irene (Flood Damage), and September 07, 2011 Tropical Storm Lee (Wind Damage. I've attached a link which describes the events that occurred where I live in Charles County, Maryland during those months mentioned.
http://www.thebaynet.com/news/index.cfm/fa/views September, I received a letter and a phone call from my Agent that I've known and have been with for over 25 years to inform me that my Home Owners Insurance (HOI) policy will not be renewed because I had made 3 claims in 3 years. It's shameful that they would not keep me on as a valued and loyal customer. It is shameful that State Farm would drop me after all the money I have paid them and all the referrals I have made to them and the money that have made off of them!.

Let me be clear that at no time during the claim process did any State Farm representative or my Agent make me aware that my HOI was in jeopardy because I was filing claims'. There is nothing in my contract that states that if I made claims that were caused by inclement weather that my policy could potentially not be renewed or my premiums would increase". I was always under the assumption that if I caused the damage and filed a claim then yes my premiums could potentially go up and or not be renewed; that pretty much goes without saying!. I purchased my first home in 1995 and occupied until 2000 which was a town home in which State Farm held the HOI, my second home was a single family that I purchased in 2000 and am currently occupying now which State Farm holds the HOI/. I also have investment properties that State Farm holds the HOI/. With that said I have paid a great deal of money to State Farm over the years and referred a lot of business to them!. Even though I expressed this to my State Farm Agent, he stated that Under Writing would not reverse their stance on this issue".

Can someone tell me who above my Agent and the Under Writer that I can complain and express my discontent with? Is there also an outside agency that could help with this Unfair Practice? 2fd614f

 
 
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Showing 20 of 31 comments
dpalesano56 dpalesano56
May 13  from Chickasha, Oklahoma
I was insured by State Farm for several(over 15) years we had a total loss tornado, couln't even find a piece of furniture. they paid our claim, then promptly cancelled us, it made it nearly impossible to find a new provider , we finally did at 15 times the cost. I do not recommend State farm, they screwed us royally.It was our second claim in 3 years, the other for minor hail damage-less than 2500.we also lost our business, which we thought was insured, but it wasn't... that is our own fault,but it sure leaves a bitter taste.
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Anonymous Anonymous
May 06  from Richardson, Texas
Let me just inform you of this fact.It does not matter how long you have been with "State Farm"If you file (3)Claim's period "State Farm" Will drop you as a customer.They do not care about you being "Loyal and Paying on time".Three strike's and You are out period.Go with "AllState"They are very good"and I have never had anytype of problem's with them.
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Allison64 Allison64
May 06  from Marietta, Georgia
I'm confused on SF's claim's process. Two years ago we filed a claim for gutter replacement after an ice storm. We had never filed a claim before. Last week our dishwasher broke and leaked water into the living room, ruining the manufactured wood floor. State Farm informed me that our premium would automatically increase by $300 a year for three years if we filed a new claim. This was after the agent told me that the first claim is a 'freebie,' and that you are essentially allowed three claims within three years. What's the story? Is she mistaken? Why the premium increase after the second claim?
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Loyal paing Customer Loyal paing Customer
Apr 24  from Long Grove, Illinois
State Farm has been threatening their customers on a regular basis since 2008. I have everything with them, 4 autos, my home, two rental properties, personal umberella, and personal articles policy. I pay them a little over ten thousand a year in premiums, but I have been told since I had a flood claim in 2008 that if I claimed the flood from this year 2013 that I would be dropped. What kind of insurance is this?? YOu pay in but can't file a claim if something happens or they will drop you.
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SB - SB -
Feb 28  from Talent, Oregon
State Farm is non-renewing my home owner's insurance and I have been with them over 20 years. I had 2 claims over 3 years - both water damage due to different causes... total amounts were $2000 and $6000 respectively. Not big losses for them. Know someone else that was on-renewed without a claim!! What's going on? What a racket this is!
If you are over 50 and can join AARP, you can get insurance through them that has a clause saying they will never cancel or non-renew after a claim. I am changing to Hartford with AARP. But must be age 50 or over.
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just sayin just sayin
Dec 18, 2012  from Worcester, Massachusetts
GET A PUBLIC ADJUSTER. THEY ARE ADJUSTERS THAT HAVE WORKED FOR THESE COMPANIES IN THEIR ADJUSTING CAREERS. THEY NOW WROK FOR THE CONSUMER. THEY WILL CHARGE YOU A PERCENTAGE FOR ASSISTING YOU.
PUBLIC ADJUSTERS ARE USELESS IN THE FLOOD CLAIMS, AS THE GOVT IS ONLY GOING TO PAY FOR WHAT THEY HAVE STATED IN HANDBOOK OF WHAT THEY WILL PAY.
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Louisiana Homeowner Louisiana Homeowner
Dec 06, 2012  from Baton Rouge, Louisiana
I have not been cancelled from insurance but having a difficult time with St. Farm This year where I live we've also had rough weather. There has been several hail storms, a tornado touched down in my subdivision , and Hurricane Issac hit. Year before last I had damage from Hurricane Gustov. A lot of my neighbors got new rooftops with Gustov. Then this year the tornado hit and some got a new roof with that. Hurricane Isacc wasn't all that terrible but some things got torn up. The hail storms seemed to be bad enough where the rest of my neighbors could get a new roof. I have a hole in my roof , some shingles falling off and some hail damage. The St. Farm adjuster says the hail is not enough for a new roof and estimated my damage under my deductible. So I have to fix it all on my own anyways. I have had a leak fixed in my roof already , St. Farm patched my roof for Gustov and this will be the third patch job. I've had St. Farm HOI for over 25 years also. Never used it until now. Me and one other person on my street are the only ones without a new roof in the last year to months out of 30 or more houses.
I also tried to ask the St. Farm executives about it. They were speechless and didn't want to call me back. Filled a complaint with the state insurance comminsner. I was told I could get the attroney of my choice.. that made me laugh.
Insurance basics has some very bad but true news about how disappointingly thing really work. I had no idea I had a hole in
... Show more
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char char
Dec 01, 2012  from Bardstown, Kentucky
been there done that......in tornado. STATE FARM SUCKS........NEVER AGAIN.
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BugTurp BugTurp
Nov 17, 2012 
Brian, I pleaded with them and put all options on the table. In short NO Go. It's all about revenue for them.
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maingearinarkansas maingearinarkansas
Nov 16, 2012 
I too have had bad experiences with State Farm. They love you paying premiums, but hate you if you make a claim. I have been with USAA for the past 30 years and couldn't be happier. :)
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RUBY RED RUBY RED
Nov 14, 2012 
You see this is why I don't pay Insurance. :grin :zzz :p
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Brian Brian
Nov 13, 2012 
RE: Middleton
Could you not just ask to have your deductible changed to a higher amount and continue your coverage with them?
This should be a solution to the problem.
The first dollar out of pocket is what costs the ins company the most money.
A higher retention by the policyholder can look very appealing to the ins co.
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Sammie13 Sammie13
Nov 11, 2012 
I am sure that insurance agencies are regulated by the state so I would contact the office of the state attorney general to find out the agency which oversees insurance companies. Good Luck!!!!
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BigTurp BigTurp
Nov 06, 2012 
Insurance Basics, I truly appreciate your wisdom concerning insurance. I just wish I would have known what I know now earlier. Keep up the good work by trying to educate us in the field of insurance.

FYI,

Heck if my agent would have told me that this will be a part of my permanent record that would have been enough for me. I can read between the lines.
Reply
Insurance Basics Insurance Basics
Nov 06, 2012 
Big Turp: I totally understand and I do empathize with you. In all my years in the business, I have tried everything to warn my clients about frequent and smaller claims. Until approximately a year ago, I stopped emphasizing the reprecusions of it. I just tell people to keep in mind that any claim will be permanently on your record and to be sure they want that before they file. The reason I stopped the warnings is due to the reasons I posted earlier and as you can see, from some of the responses, the general public just doesn't heed the warnings, and they basically take offense to it. Many people truly believe that I'm just trying to save the company money from turning in a claim or that I'm "threatening" them. Many agents I've spoken with have felt the same way and just let people know their claim will become a permanent record and to consider that before turning it in. I am tired of being yelled at and being told I don't know what I'm talking about. Thus, I go to forums like this one to try and educate the public. I wish you luck in the pursuit of adequate and affordable insurance.
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BigTurp BigTurp
Nov 06, 2012 
Insurance Basics, first I never said I was broke because I'm not but I'm also not in the top 1%. With that said no one including my agent never told me about the claim process until now and I thank you for that. If I knew what I know now those two 4k claims would have been fixed without going through my insurance company. Know one warned me when I called to file my claims that I may need to slow down and try to make the repairs yourself if you can. I would think my agent or his staff would have warned me.
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Insurance Basics Insurance Basics
Nov 05, 2012 
Once again, Big Turp...it doesn't matter the CAUSE of the claim, weather related, liability, negligence, accidental, absolutely makes no difference. I don't think you're understanding. For some reason you believe that just because you had a weather related claim, that means the insurance company shouldn't count the money they have to pay out or the manage risk they are taking on. Basically, once again, you purchased a home. There are certain obligations of a homeowner such as maintaining a budget for repairs and maitenence. You explained that you made two $4,000 claims for damage to your roof. Both of those claims tell me that as a homeowner, you weren't prepared. If you can't maintain that type of damage with out-of-pocket and you've had a $25,000 claim, all within a 14 month period, you are a high, high, high risk client. The average client makes 1 claim every 10 years, regardless of the reason for the claim. Insurance is there to keep you out of bankruptcy or from having a huge financial catastrophe in the event of a LARGE loss. It's there to rebuild your home, not replace your blown off shingles or your broken window. Now, those things are covered, but if you use them too much, you're abusing the system. If your budget is so tight that you feel the insurance company is responsible for the maintenence of your home, I totally understand why they are non-renewing you. You're also going to find it very difficult to find another insurance company to work with you. It's almost... Show more
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BigTurp BigTurp
Nov 05, 2012 
Insurance Basic I don't think you are hearing me when I say all the disasters where due to nature. We are experiencing more and more frequent hail,wind, earth quakes you name it they are happening more frequent. With that said what is a home owner who doesn't have Mitt Romney money to do?
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Insurance Basics Insurance Basics
Nov 05, 2012 
No, Wondering. No insurance company starts a cancellation process when a claim begins. They only look at the option of non-renewing a customer after a series of claims within a short period of time. Say, 3 claims in a 5 year period when statistically, most customers report only 1 claim within a 10 year time period. They are looking at the law of averages and the who appears to be outside the risk they are willing to absorb.
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wondering wondering
Nov 05, 2012 
So why have Insurance ? When a claim starts they cancel seems awful unfair :cry
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