Went into the Pittsfield, Ma Staples to purchase everything needed for setting up a computer after losing mine in a fire.I purchased a laptop assuming it was brand new.

When I got home I charged it and opened it to find a male icon with a user name and icon on the screen. It was password protected. In the box I found an itemized list for the man's work and his needs for this laptop
I called Staples and they told me they don't have another I'm stock so I would have to wait for one to come in. I called customer service and it was explained to me that it is their policy to resell items returned within 14 days.

I explained I intended to purchase a new laptop and not a refurbished item.

This constitutes fraud as not inform a customer they are receiving a used article when paying for a new one and at full price.Beware! 306509b

• Customer service
• Personal computer
• Password
• Massachusetts
• User