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Staples - netgear warrenty bad extended warrenty sucks

  • by   Feb 11
  • Review #: 383518
CompanyStaples
Location Goshen, Indiana
Category Accessories and programs
Views27
Monetary Loss
$240
 

purchased netgear router worked about 5 months then started acting up i purchased the extended warrenty.staples said if i had any problems to bring it back and i could get new one.

wrong!!!!!!!!!!!!!! RETURNED ROUTER TO STORE THE MANGER STATED THEY WOULD DO NOTHING THAT I HAD TO CONTACT EXTENDED WARRENTY COMPANY. CALLED EXTENDED WARRENTY THEY STATED I HAD TO CALL NETGEAR BECOUSE IT WAS STILL UNDER MANUFACTURE WARRENTY, I CALLED NETGEAR THEY SAID TO DO UPDATES AND THAT IF THAT DID NOT FIX IT THAT IF I CALLED THEM ABOUT THE ROUTER AGAIN THAT I WOULD BE CHARGED FOR DIAGNOSTICS. WHY SHOULD I BE CHARGED FOR SOMETHING THAT IS STILL UNDER WARRENTY.

THE UPDATES DID NO GOOD.SO NOW I HAVE A JUNK ROUTER AND A EXTENDED WARRENTY THAT IS WORTHLESS. 30ec9da

 
 
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goshen goshen
May 03  from Goshen, Indiana
Why must everyone be so negative? His grammar has nothing to do with what happened to him. He should not be upset that he had to call different places but he should be upset that no one helped him and he paid for the warranty. It is B. S.
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Some1 Some1
Feb 11 
Why does everyone flip out when they get told to call netgear...the warranty staples offers covers you if netgear will not...

call the staples warranty and tell them that you called netgear and that they will charge you to fix the problem.
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