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Staples - Lousy customer service

CompanyStaples
Category Desktop computers
Views82
Monetary Loss
$60
 
Update added by user Jan 21
I wish that if a employee says that they will help you without na receipt then it is normal to expect a reasonable solution to a defective item.It is also reasonable to expect to not be taunted by a green employee with no customer service skills.I am very disappointed I do a lot of faxing and copies, business /office supplies I must look for a new business to meet my office needs.
 
Original review posted by user Jan 21

I went to staples to buy a printer ink cartridge for my Lexmark 2580 all in one printer.I only needed a black cartridge but this store one carries a 2 pack color and black for a outrageous $60.00.I get it home and the printer wont read the black cartridge.I am in a hurry at a different location and I call to see if they can help me with my defective cartridge?.I told them I only had the cartridge no receipt with me and they state ,"Come on in we will take care of you/.So i go in and explain again to customer service what happened and he says," he will be right with me;."So he sends another young girl to help me and after waiting 15 minutes and explaining my situation 3 times I get," Sorry we cant help you without both ribbons and a receipt and then its up to a manager if they want to do it,.So I ask a clerk PAULO if the manager is in ??He says,"Nope Have a great day" and laughs at me ;.This made me want to report the incident/. This is not customer service this is just a waste of my time and not even a little bit helpful".Very Disappointing Out $60|.00 and defective cartridge What A Ripoff????????? 2f6c9ae

 
 
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some1 some1
Jan 22 
They said they'd help you without a receipt, then you mentioned they wouldn't help you because you didn't have both cartridges. Well they can look up your transaction and do a swap if you had both.
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