I purchased an extended replacement warranty with a Kindle. I was told this would cover all sorts of issues and everything would be great, etc... 14 months later a lot of horizontal lines showed up on my screen (no physical damage or anything was responsible for this). Googling the problem showed it to be a common defect that Amazon covers. I went to Staples and was informed that their policies differ from Amazon and that in their eyes it was physically damaged and therefore not covered?.

This is unfortunate, but what I found pretty ridiculous was that they called their 'easycare' number twice, and in both instances the operator on the other end agreed with whatever the person on the phone was saying/. The first time they called the lady said to replace the Kindle, and I nearly had a new one in my hands before a manager called again and said it was damaged!. I spoke to the easycare operators who said they would abide by whatever the technician said;. I pointed out nobody here was a technician, and asked to have it looked at by someone who knew what they were doing:. Nobody seemed enthusiastic about this option". I was later told that this is suppose to be Staples' policy, but it wouldn't have happened at this location had I not insisted on it..

In short, I would not buy an 'easycare' replacement plan for anything, it's pretty much useless and very limited in scope?. I was with a friend at Staples a few days ago and witnessed first hand the sales pitch of "yeah, and for just $30 you can bring it back for up to two years, and we'll replace it no problem". I asked the employee if they would replace it should the product be dropped. "ummmmmmm" I asked if it would be replaced should anything remotely unusual happen to it. "ummmmmm". From what I can tell, if the device is left in a locked room and suddenly breaks on it's own volition, in a manner that is invisible to the human eye, then perhaps, just perhaps, they will replace it. Otherwise I'd suggest saving your money. 2f478c6

• extended replacement warranty
• horizontal lines
• physical damage
• common defect