In Nov. 2012 I hired Stanley Stemmers for their services. I was in the hospital under going a leg amputation on my left leg, so my wife was here to observe the work. It took them about 1 hour to accomplish this. I was in rehab until Jan. 2013. Than before leaving rehab complication arose in my right leg, so I had another amputation of my right leg. At this point I still hadn't gone home yet. Back...

May 2013 they arrive they wet the carpet vacuumed it up and left stains are still there and I'm out 100 dollars that's why they have a rock clown advertising for them . Rent a rug doctor you'll be better off ,syou do the work but atleast no one is lying to you . Not to be trusted EVER!!! DO NOT call them you will be pissed off , the socalled...

• rock clown advertising
• rug doctor
• lead scrub

After the first cleaning: I was told the carpet would have a very strong odor and the smell would disappear after I vacuumed 24 hours later. Not only did my house smell worse then ever! I was told they would come back out to resolve the smell. I called "as instructed, by employee" for what they described "A courtesy visit" to come back and eliminate the odor, for which I was told they...

• Awful customer service
• sell HO HO
• poor cleaning service

I had my carpet cleaned, and it was the worst experience ever. I am retired and had to save to get this done. I paid $280.00. The company did try to sell me other things at time of cleaning. I only had the original amount thank God. They never told me what stains would not come back. They mention the most area that gets most traffic. Nothing major. It...

• Vons

I called & requested carpet cleaning service, the bid approx 125.00 to clean carpets in 2 bedrooms no problem. My mother (72 yrs old) was @ the house when the washing machine backed up & the service man charged 150.00 to vacuum up the water on a tile floor! I called after back in & was told the amt. "is what it is" I could not believe this charge. I was informed that...

• Flooring
• Carpet
• Question

We decided to go through Stanley Steemer to have the carpets in my living room my kids rooms and the stairs cleaned. I told them that our old dog had urinated on the carpet in my daughters room but I had cleaned it with our shampooer and it had come out smell and all. First off the dragged their hoses through the melting snow in my yard and the mud and then left my front door wide open the entire...

• Coming out
• Cleanliness
• Flooring

My husband purchased a three cleaning 'deal' with Stanley Steemer after having them clean the almost new carpets in our town home. The carpet insurance contract required that they be professionally cleaned periodically. On the day we were moving out we arranged for the cleaners to come in and clean not just the carpets but the tile on the first floor. I...

• Carpet
• Flooring
• Mat

Stanley Steemer came and cleaned a living room space, hallway and stairs. I expected most of the minor pet stains to come clean and for the carpet to smell and appear refreshed. At first I was very pleased, but it was clear that the spots were not lifted as the carpet dried. Not only did the spots remain, but the carpet did not smell clean or...

• Rooms
• Odor
• Smell

I contacted Stanley Steamer 800# to see about carpet and tile services. They explained what they would be able to do, especially with the tile. They claimed the high pressure vacuum would make the tile grout next to white. In the end, they put on a pre-treatment, scrubbed the grout lines with a brush and vacuumed up the water, but not with anything special,...

• Carpet
• Flooring
• Vacuum

We chose to use Stanley Steamer rug service since they have been in business a long time assuming they would do a good job. They cleaned our dining room and 2 weeks later stains showed up in the very same spots. It looked good the day after so obviously the solution they used doesn't dissolve any oil based food stain. We are pissed off since I did specifically showed the...