We got a free trip to Great Wolf Lodge. Well we expected it to be a free trip. We registered the certificate and chose our travel dates. Between the time we booked the travel and the time our reservation was scheduled for, we found out the we had to move to a different area. I called Customer service and let them know this. It took multiple calls and talking to multiple...

• Customer service
• free trip
• Great Wolf Lodge

Paid deposit of $189.00 in Febuary .Spoke to representative today June 14, i was requested additional monies in additional $378.00 . In which the trip would have come to rounded amount of $600.00.SOi go to ask if i could request the 2nd date i choose Then she states she can check an they do not call customers back I can only hold on the cellline for 45min! They stated this information onthe...

• ole misleading scam
• lowest class space
• major credit card

Followed all the instructions to a T. Received email stating I would get another email 45 days prior to my earliest choice to confirm. Never got another email. When I called, they said it must have gone to my spam folder. Funny, none of their other emails went to spam, so why should that one mysteriously go there? Called and they said give us a credit card number for "expenses". This is...

• E-mail
• E-mail spam
• Disposable e-mail address

I received this cruise with my Timeshare. I had the hardest time getting in contact with anyone to finalize the cruise. When I did the sales rep was the rudest lady I've ever met. I do not appreciate her smart mouth and tone she used with me. The fees attached on the cruise was ridiculous. $350 per person, plus drinks, plus air fare, plus it was the worst room available. I...

• Debut albums

I just tried to book my cruise with my coupon and the represantative told me it is void because I have not registered although the certificate says it is good for one year and the represantative told me I can use it for one year when they gave it to me. I asked to speak to a manager, the phone representative told me that the manager will say the same thing. I told him I...

• What Happened

After jumping through many hoops I was told that in order to book my vacation (which was going to end up costing me quite a bit, for the free trip) I was told that I would have to wait 30-40 minutes, on hold, while they finalized my trip. And they still hadn't told me what dates it was. I asked if they could just call me back when they were finished and I was...

• Deposit
• Delaware County, New York

I also went to a seminar paid $198 deposit for voucher to go on cruise and now I am trying to redeem it 4 months before it expires and they are telling me there are no dates. There is no way to get a hold of them so I am forced to sue them and will ask to see if there are multiple people out there that have had the same problem to join me. This was a complete...

• Holds of Pern

I received a certificate from a presentation in Port St Lucie in May 20 2012.I mail the Certificate to the Registration Processing center @ PO.Box 24527, Fort Lauderdale sens June 15 2012 I never received anything back sens. I call them I can't get in touch with them.I think this is a ripoff I will like to received explanation for all the problem they...

• Florida
• St. Lucie County, Florida
• Florida's Turnpike

I went to a TAN Vacations sales pitch and in return was given a voucher for a buy one get one free plane ticket. I was required to give a $100 deposit. I called constantly to book a plane ticket. Every call I placed I was put on hold for over an hour to book my trip. One IF someone actually answered the phone I would be told that none of the dates I wanted to go were available or that...

• plane ticket
• free plane ticket
• TAN Vacations sales

My husband and I sat through an hour and a half vacation plan sales pitch to receive 2 free plane tickets and 2 nights stay in a hotel in San Diego. My husband swore we would never receive the "free gifts"...We did not!! After jumping through the first few hoops; I received a certificate that said it expired one year from issue date!! HOWEVER, the fine print said it had to...

• free plane tickets
• half vacation plan
• sales pitch