I Have tried every possible solution known to man kind and have spent numerous amounts of time and money to get a more equatable online connection when playing my ps3. A Lot of my friends have either stopped playing black ops 2 or switched over to x-box360. I Have invested in the highest internet speed offered by at&t which cost me a 3yr commitment .I Also paid for...

• Computer network
• Local area network
• United Kingdom

Over the last 20 years we have sent in 4 Sony cameras in for service, 2 movie cameras and 2 handheld. We have always had very good service with turn around times and quality service. This last (4th) camera went to Laredo, Texas where there are so many complaints. I received the camera back within 7 days and it was like new condition and worked fine. I do not...

• Camera
• Service
• Movie camera

Ordered a pair of headphones from Sony online. They came defective, which happens. The return process was grueling. Besides being on hold for over an hour the first time, the rep didn't even do what he was supposed to do. Had to go into the Sony Store in NYC, to actually make the return. They didn't know what they were doing either. Another hour. Called on the phone again,...

• Customer service
• Service
• Management

Some HDMI output jack pins on my HDR-CX260V camcorder are defective. Twice, I sent the unit to the Sony Repair Center in Laredo, TX and requested that the HDMI output jack be replaced. The problem is the defective pins on the HDMI output jack can cause damage to the pins on the mini HDMI cable when plugged in. Sony argued that the unit works and sent it back to me...

• Replacement
• Replacements
• The Unit

urchased 2 Sony sound bars and could not get the subwoofer on one to work, despite Sony tech support help. Their solution: send the sound bar and subwoofer to Texas for repair. Explained that the sound bar had been installed by a contractor to hide wires in my wall and would need the contractor to uninstall and then pay for another visit to reinstall after the...

• Technical support
• The Contractor
• Lena Headey

I just spent a month with Sony Customer Service, and all they did was send me a bunch of useless generic articles. I felt like I was corresponding to a robot. Nice job, Sony. Way to appreciate the customers who make your rich. Sony has horrible customer service Sony has horrible customer service Sony has horrible customer service Sony has horrible...

• Customer service
• Service
• Customer

Purchased this computer back in 2010, it has always run hot, I have installed the Bios update that was supposed to correct this, but it did nothing. The computer still runs really hot, overheats and shuts down. I couldn't possibly place it on my lap without getting burned. I have worked as a court reporter, and in some cases I had to place it on my lap. It would get so hot I would...

• Customer service
• Service
• Debut albums

Bought TV for $2500 and 18 months later after 2 service calls I find out the LCD panel is bad. This TV is in a second home and doesn't have more than 50 hours of use. I also bought a $300 surge protector, so they can't blame it on that. I was quoted $6,000 to repair the TV. Called SONY and they wanted to sell me a rebuilt unit like mine for $700. ...

• Economics terminology
• Video game console
• Cathode ray tube

I had my Sony laptop under service extended plan, when it had broken. I spoke to technical department, they told me that the problem is in the hard drive, so I went to the store and bought brand new solid hard drive for $120. Then called to the company again to fix the problem with new hard drive, however, they couldn't fix it over the phone, so they offered me to send them the unit, which I did....

• Personal computer
• Xbox 360
• Sony

SONY INDIA REFER MY COMPLAINT NO. 12683724. VERY SORRY THAT TILL DATE NO HEARD FROM YOUR SIDE A WORLD RENOWNED COMPANY. WILL YOU TAKE UP THE MATTER WITH YOUR SERVICE CENTER TO CHARGE AS PER ESTIMATE OTHERWISE RETURN ME THE CAMERA DULY UNREPAIRED ALONG WITH ADVANCE PAID DEPOSIT MONEY 3000-00 WITH THEM. ESTIMATE OF RS. 5757/- WAS AGREED AND 3000/- DEPOSITED AS ADVANCE WITH CLUB...

• Money
• Question
• Deposit account