I was told when I called to make an appointment, that they worked by "walk in" only.So I went in early this morning..
8:55 am on Monday 2/11/2013, and signed in as required per their walk in policy. I waited almost 45 minutes until a man came in who obviously had a predetermined appointment, as another stylist came in at the same time and took him immediately... while I was still waiting. When I said something, I was told "I didn't see you waiting????".
I thought that was what the sign in was for??? Since this is a service industry, I would think that "I'm sorry, it won't happen again" would have been a better response instead of the "several" excuses I was given. As a result I was late for my other business, and did not have time for the services. BTW...
I went to walmart customer services to also try and make a complaint and was referred to an 800 number which apparently does not have "live representatives" available.
I'm currently on hold with them. 3888730