I have a serious compliant to make, On March 24, I went to Sleepy's with my father, who is a cancer patient, to the Philadelphia Sleepys store to order a new mattress. My father resides in MD, but has a second home in Philadelphia because he goes into treatment on a regular basis at UPenn. We were there to order a mattress to replace an old one. The salesman at the...

• Sales
• Customer service
• Periodization

On Sept of 2010 I purchased two Rhapsody Temperpedic beds, while in the store I asked for CALIFORNIA KING MATTRESSES and was told by the sales rep not a problem. Each bed cost me $2500.00 with another$670 for the two remote control platforms. Since receiving the beds they were fine for comfort but our linen always until today keeps coming off. I've complained to my wife and...

• Customer service
• Sales
• Bed

Move to Rockville from Bethesda, purchase a Sleepy's mattress. First, they tried to say i didn't buy a frame at original delivery. They (the store and cust service) tried to argue with me, i showed the receipt, told them to cancel the order and magically they had one on the truck. 4 months later, the mattress is sagging and very lumpy (i'm 5-8, 140bs.) Call, request the...

Let me start by asking "why a company from the east coast would be delivering ANYTHING to Chicago?" As I was sitting home enjoying dinner, a Sleepy's moving van (with Oklahoma plates) rear-ended my vehicle leaving considerable damage. Now two weeks later, I find out that the truck/driver have no coverage!!! Therefore, I am now forced to pay for my...

• Automobile
• 2003 albums
• Moving company

Saw a mattress I wanted advertised and took my truck to the store to pick it up after checking their web site which says it is "available". Whoa. NOT really. Nor can I buy it at the sales price. There is either a delivery charge of 79.00 or a pick up charge of 29.00. Therefore you cannot buy it at the sales price plus tax and bring it home. These folks are dishonest...

• Customer service
• Sales
• Marketing

I tried mattresses at Sleepy's for over an hour. Selected a style,paid with MC and waited for delivery. The mattress delivered was not the same firmness as the store example. I explained this to the delivery personnel, who were told all they do is "deliver". The next day I called Sleepy's to complain and ask that it be removed and refunded. They told me that...

• Bed
• James Brown

Dear Mr Acker I purchased a Sealy mattress in 2009 for over $1300, about two years into owning the mattress it began to sag on one side. Throughout my pregnancy this led to unrelenting back pain one on side which continues today. My husband has been also experiencing severe neck pain and has been seeing an orthopedic. I called the sleepys store where the mattress was purchased and they informed...

• Warranty

I cannot believe it but it looks like I too have been taken to the cleaners by this company that should be called " Sleezies" or sleezy sleepys after hearing the ads ( from the competition) about how mattresses accumulate germs etc over the years I did the math in my head and started thinking I should replace my VERY old mattress ( 17 years old) .......... Then I saw an ad in the local...

• Bed
• Mattress
• Sleep

I bought a Beautyrest mattress and box springs set 10-2012 from Sleepys. I had my own bed with metal rails. The salesman sold me a set of metal beams to support the new set of bedding. Cost: $100. Three months later, I went to get out of bed, and as I sat on the side of the bed, I heard the scraping of metal and then the mattress and box springs sank. That was...

• Mattress
• Box-spring

I bought my mattress from sleepys a year and a half ago, with in the first year the center of the Matress began sagging forcing my boyfriend an I to roll into each other each night, also causing back pain from an uncomfortable nights sleep. Mind you the mattress box spring set was close to 1300! I finally decided to call sleepys customer service to see about the so called...

• Bed
• Mattress
• 2006 albums