I got a special offer as I own one Sirius radio. So I took the opportunity to order a new one for another vehicle. First they send me an XM radio not a Sirius ok with an overseas call center things happen. so I call they say no problem I said I wanted the same radio only sirius service. they send me this little crappy thing that didn't work and had no features...

• sirius account
• little crappy thing
• Sirius ok

I can't believe I spent money on such awful service. I spent so much money on your service and products and it hardly ever worked. It buffered more then the stations worked.. I called a few times with no luck the people that are answering the phone can hardly speak English and are not helpful at all. You can tell they are reading from a scrip and don't know what they are...

• Awful service
• new antenna

Scumbags! Bought a used car with Sirius already active. Got the call from Sirius about 5 minutes later to offer the free 3 month trial. Wasn't interested in what I was offered. At the end of the three month trial I was HOUNDED like a I had skipped making a car payment. I was told I was being sent to collections for $14.95 for the service - yep, the free trial which...

• Sirius Satellite Radio
• Sirius XM Radio
• barely spoke English

I have tried at least a dozen times to contact Sirius radio's customer service to switch my subscription to a new car. After more than a total of 50 mins on hold during those calls, I gave up. I emailed customer service and told them to close my account. I have received half a dozen phone calls from Sirius representatives to tell me my account is past due, and I've told all of...

• Service of process
• Customer service
• Closed

In the last 5 years we have had Sirius ONLY because of the traffic feature for my husbands long commute. I refuse to have Sirius in my car because I have spent hours on the phone with their inefficient customer service that needs to change. They make it impossible for people to cancel! This is their process.... -You get a bill for a trial service, then the calls and emails start. -Then you...

• Service of process
• Customer service
• Debut albums

After telling me they would refund an overdraft fee THEY caused in my account because I didn't fully cancel both components of an account that was opened in 2009. I didn't even know there were two components to the account. For most well run organizations, when you cancel an account it is totally cancelled or at least your asked if you want to cancel all components. This...

• Customer service
• Business
• Economics terminology

I received a call early this year indicating my subscription was to expire, and I had an outstanding balance of $15 that must be paid to renew. After agreeing to pay the $15, I was then told it would be a total of $64 to renew. At that point, I informed the person to cancel my subscription. A month later, I received a call indicating I had an outstanding balance of $64. I requested a copy of...

• Debut albums
• Credit card
• Bill Clinton

The experience with the "Listener Care" Department of Sirius XM will drive me away from a service that we have enjoyed and would continue indefinitely. Calls about technical problems are handled well but EVERY call to them regarding billing raises my blood pressure, which is not something common for me when I deal with businesses. Before we traded cars in December, I telephoned to...

• Remainder
• Sirius Satellite Radio
• XM Satellite Radio

I pay a subscription to listen to advertisement free radio but guess what? commercials! Used to listen to Stand Up With Pete Domminick on POTUS channel but he moved to a different station within Seriusxm. Now every 5 minuites they break for viagra commercials.. These commercials seem to slowly be migrating to other channels as well. I might as well go back to my...

• Marketing
• Customer service
• 2002 albums

When I ordered this service, I specifically authorized one year only. The rep said that was acceptable, and we moved forward with the subscription. When the term expired, they renewed and are charging me $50 (via a **ing collection agency)for 60 days of service that we supposedly received. None of the calls or letters that we received noted that we were reciving service and would have to pay....

• Service of process
• Customer service