I picked a Truck I liked asked for trade value on my 2009 car. They tried to tell me they were giving me about $3000 more for my car then they were. They jacked the price of the truck by about $3000 then tried to tell me it was "like " they were giving me about $7000 for my car. I have bought other cars from them in the past ...I will be hard pressed befor I buy from them again....

• trade value
• headlight bulb
• rear cover

got a paper in the mail saying my truck had a recall. called on wednesday morning to schedule an appt, made it for friday afternoon. the service department said it would take a half hour to fix the problem. get there on friday trucks in there for 10minutes they come out and say yea your truck needs the new part can we schedule another appt to get it fixed. i about lost...

• opposite direction
• wednesday morning
• friday trucks

salesman offered me to buy extended warranty, on parts and laborer, cost me 1900.00. was lead to believe if my motor or transmission went out, all I would have to pay is 100.00 deductible, my transmission went out, and guardian will only pay to replace my transmission with a used transmission that I have no Idea what I will be receiving, to have the job done right I have to pay...

• transmission rebuilt
• EXTRA WARRANTY
• previous problems

We test drove a used truck on Saturday 7/28/12 and called the following Monday to let the salesman know we were on our way (1 hour drive one way). When we got there the salesman met us in the parking lot to tell us the truck was being test driven by someone else and before we knew what happened.. it was sold! We were livid. We were lied to, we were mislead and when the manager came to talk to...

• yr old daughter
• Smarmy bastards
• used truck

We purchased a GMC Acadia from Simmons and Rockwell; after driving it for six months we experienced check engine lights, upon review we learned thru onstar that the timing chain was loose- not a big deal. SR took the car in checked it out and said nothing was wrong! A week later same issue this went on for six weeks. SR took the car in tore the...

sr autosaver system on my first car didnot work rusted out. #2auto saver was instaled wrong wires under hood burnt so when it comes to#3 they say sign here inishle here push u out the door. when iread the contract the next day and found they put tis worthless gorbage on this car I called sales Iwas told that they would take care of it. they charged for it told me the sales man...

I recently purchased a vehicle from Simmons Rockwell in Big Flats. When I purchased the vehicle, the key fob was working, but when I went to pick it up, the fob did not work. The Salesman had the batteries changed and it still would not work. He said to make an appointment with the Service Dept, which I did. The Service Manager worked on it and it...

I recently bought a 2010 Elantra through Simmons and Rockwell and to receive an additional rebate( so I was told and it woudl make it the price shown on the windshield!) I needed to go through their financing. I was asked if I wanted to go with a bi-weekly plan to reduce the interest. I was NOT told that it included a $399!!!! (yes three...

Pretty disappointing, they will not honor the lifetime free oil changes, when they bought out Whitcomb ford and hundyai in painted post. Makes me wonder if I would buy a hyundai from them.....if they won't honor the services hyndai gives to the consumer. Maybe this group a manopoly, and feels we have no other resources but them in the southern tier of NY. Iws there...

I set up an appointment for today, November 5th 2009 at the Big Flats Simmons-Rockwell dealership for my 2008 Chevy Silverado 1500 LTZ. After waiting for an hour, the service rep came in and told me they couldn't perform my service because it was a Chevrolet. What they meant to say was that they wasted my time because they...