I ordered a tablet from Sears.com on 1/23/13 through a partner on their website Low Price Traders. The tablet arrived on 1/26/13 and was defective. It would not turn on!.
I attempted to contacted Low Price Traders via phone only to find out no one answers the phone and the mail box was full/. I emailed them; they offered a solution that did not work.. I emailed back requesting a return ship label and a full refund:. I received no answer/.
I next contacted Sears|.com via email.. I was sent an email back on 1/27/13 providing me with a link to Low Price Traders and an apology (big whoop)|.
I contacted Sears.com via email again on 1/27/13 for assistance, I wanted them to get involved and assist me in getting my money back in full. Customer Service Rep Douglas (kmedhe) said he would initiate contact with Low Price Traders and have some type of resolution in 5 days. Needless to say 5 days came and went and nothing happened. I tried to contact Low Price Traders again and they wanted me to send the table to them at my cost(mind you I already paid shipping to get the defective thing to me plus the cost of the tablet and now more money???) they stated they would check it out and see if it was defective. No mention of retuning my money or when they would get around to looking at the tablet!
On 2/1/13 I emailed again demanding some kind of response to my dilemma from Sears.com. Customer Service Rep Jenna N (Jjairo) replied and said she would initiate contact with Low Price Traders and have some type of resolution in days. Same canned response as before. Unreal! What poor customer service.
A day later I received a response from Customer Service Rep Anderson asking if my dilemma had been resolved and if it hadn’t to call 800-283-6940. I email back that I HAD NOT had my issues resolved and I needed to get my money back from what I considered scam artists. No reply. I called the 800 number and had to tell my story to 3 people only to hear..LET US HAVE 5 BUSINSEE DAYS TO RESOLVE THIS!
I have filled out every survey the company has sent me! All negative….
I contacted Low Price Traders and have returned the tablet on 2/5/13; I have still not had the money credited to my bank account. And Sears.com has still not initiated contact to see if my issue has been resolved.
As far as I am concerned Sears.com is the poorest excuse for online shopping I have ever dealt with. They are inept, unorganized and worthless customer service agents. I tried to email the CEO of the company, and my email came back undeliverable.... Of Course!!!.... I just now got an email from Sears saying sorry we can't help you.. here is a copy of Low Price Traders return policy!!!! Unreal!!! I will never shop there again. I am posting this on My Facebook Page .. I Urge everyone else to do the same and lets get the word out through the biggest social media out there. 389e96e