Sears 7 yr Protection Aggreement
- by Rper Apr 15, 2012
- Review #: 312428
| Company | Sears |
| Product / Service | Central A/C Heating |
| Location | New York, New York |
| Category | Repairs |
| Views | 158 |
0n 01/2007 we purchased ($11,000) a complete Home Heating an Central A/C system.Paid an extra $1000 for the 7yr master protection plan and 7 yr master repair plan.
Every single year since this purchase the A/C unit needs repairing we have nothing but headaches and frustration dealing with sears and all of the run around especially when it comes to the 7yr master agreement . They are now telling us it is only for 5yrs!. This is so dishonest and wrong/. All consumers be warned about Sears's deceptive practices?.
The unit has not worked unless it is repaired and recharged '. This has gone on too long enough is enough'. SEARS NEED TO STEP UP AND HONOR THEIR OBGLIGATIONS TO THEIR PAYING CUSTOMERS AND STOP THESE DECEPTIVE PRACTICES!. I AM TAKING MY FRUSTRATION AN WILL BE VENTING THESE FEELING ON TWITTER , FACEBOOK AND ALL THE SOCIAL MEDIA SITES|.
We feel at this time we have no other recourse |.I will be also contacting my local Better Business Bureau Office. 38a618c
Donna
May 30, 2012
Donna
May 30, 2012
NORMAN WILLINGHAM
May 25, 2012
Anonymous
May 10, 2012
Sears has been doing wrong since the 1970's when they gave my parents a hard time and now they've given it to me with junk like a washer, dryer, dishwasher,& regrigerator. I'm waiting for the stove and microwave to have issues. Each applicance either stopped working & to fix cost the amount of purchasing a new one or more. Parts in the frig broke within the first year. Dishwasher doesn't clean well. Had to buy new washer/dryer but I didn't by them at sears and they still work. Sears will NEVER get my business ever again!!! The Sears name use to mean quailty now it stands for junk. Bring back the jobs to the USA and maybe then well get better quality and Sears could actually become number 1, till then DON'T SHOP SEARS
John
Apr 20, 2012
SearsCares
Apr 17, 2012
My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We're indeed sorry to hear your central air conditioning unit has caused you so much trouble, and you feel that you have been deceive in regards to the length of your protection agreement. We strive to provide our customers peace of mind with their purchases, and service agreements. It is clear that we have come up short of that goal in this case, and would like the opportunity to speak with you more about how we can assist.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the central air conditioning unit was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Rper) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian S.
Social Media Moderator
Sears Social Media Support
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