I purchased a recliner in the Sears Store on 12/02/2012.The recliner was suppose to be delivered on 12/20/12!.
They did not update my contact info and the recliner never got delivered/. Referred to a case manager who screwed everything up even more'. This date 01/08/13 and still no recliner|. After 2 hrs on the phone with Sears, I get store manager who tells me I am not getting reimbursed for all the problems and he doesn't know how those problems happened,.
I call back customer resolution department and get disconnected/. Sears is not a reliable business and they don't stand by there mistakes:.
They hire inadequate individuals who cannot please a customer..In Sears the customer is always wrong! 38588d3