In November 2010, I purchased a Kenmore refrigerator and diswasher from Sears. I did not purchase an extended warranty, as in my experience these plans are usually scams, and you don't get any extra service beyond the original warranty. The refrigerator was manufactured in June 2010. One would expect even with rough use a refrigerator would last more than 3 years. In June...

Hello, I purchased a Kenmore Elite Refrigerator from my local Sears store in Dulles, VA in August of 2012. I was also convinced to purchase the Master Protection Agreement from Sears for 5 years and was told that it would allow me timely service and repair as well as full replacement if the refrigerator could not be repaired in a timely manner. A week ago, the fridge started...

we have had a warranty on our hot water heater for many years....we had to have one replaced in 2007 and as promised, there was not charge to us!!!....in May of this year, the tank leaked and we called sears warranty...they said no problem the tank would be replaced at no charge.....an hour later sears representative said we had to pay $136.73 before a technician would come to replace the...

• hot water heater

I ordered a pair of expensive sunglasses from a sears marketplace vendor called Optics fast. Had a good price so I got them. Day before they were to be delivered I got an email saying the item was damaged and couldn't be replaced because it was discontinued. Well not according to the sunglass manufacturer their not.so I tried a different pair from a different vendor.this one called...

• sears marketplace vendor
• expensive sunglasses
• good price

I had an appointment with Sears for my dryer repair. The morning of the appointment I called to confirm and the automated system confirmed between 1-5 they would arrive. At 4:30 I called to confirm again, they lady on the other end that could not speak English well informed me that the system said "need to reschedule". When I began to question her she said I just needed to...

• Customer service
• dryer repair

• I’ve tried for 3 days to order a dryer that I saw in the local store online because I hadn’t quite made up my mine while I was there and was told I could order online – though its crazy I could use a Visa card online but not if I called back to my local store to order – how much sense does that make!!! • Ok – I try to order online – set up an account and...

• sears outlet website doesnt work

Bought an expensive front loader Kenmore elite last summer; 9 months later it isn't working properly. Had service app't. for between 8-12. At 10:30 automated phone call saying tech was delayed. Called back 2 more times. Once disconnected. Asked operators what country they were in; evasive but non native English speakers "couldn't tell me." Cheerily told tech would be here between...

• Sears no longer old time Sears wit

I WILL NEVER AGAIN BUY SO MUCH AS A SOCK FROM THIS COMPANY!!! THIS STORE BY FAR IS THE MOST DREADFUL OF THIS LOW END CHAIN I HAVE YET HAD THE DISPLEASURE TO DEAL WITH!!!!! Purchased a $1500 mattress set on 5/31 . Promised delivery on 6/3. Actual Delivery on 6/13. Promised Box Springs were free with purchase of mattress... Actual Cost of King...

• Mattress
• bad customer relations
• Bad Custmer Service Rip OFF

We had the service unit of Sears, A&E, out to repair our washer. The technician ordered the part and charged us $269.60. We realized that they charged us for a warranty plan without us authorizing. Next few days spent on the phone with outsourced customer service. Transferred eleven times over 1.5 hours. Finally gave up on $28.25. The next day, they again...

• Taking no Sears prisoners

On 5-29-13, I ordered a refrigerator from Sears. It was suppose to be delivered on 6-3-13. I received a call asking me to call to set-up a new delivery date. This was acceptable because of problem in their warehouse. Delivery was rescheduled for 6-6-13; there no call or no delivery on this date. It was rescheduled again on 6-7-13, again no call and no delivery. Both time I had to call them for a...

• Kenmore appliance
• Appliance Connection customer