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Sears Home Services is a household service company which provides a wide range of services and operates 24/7 online support. The services of the company are presented by such categories as Repair, Mai...ntenance and Tune-Ups, Installation and Assembly, Cleaning as well as Home Improvement. Sears Home Services deals with electronics, appliances, fitness equipment, as well as heating, cooling and ventilation devices. The cleaning services of Sears Home Services include Air Duct, Carpet, Dryer Vent, Indoor Air-Quality, Upholstery and Mattress, etc. Among Home Improvement options, there are Door Replacement, Flooring Installation, Garage Doors, Heating and Cooling Systems, Kitchen Remodeling, and Roofing Installation, etc. Show more
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I am so upset right now I have been without a washing machine since the 4th November, had to wait ages for technician to come out to be told I have to wait another 2 1/2 weeks for parts (DEcember 5th) so had to go thanksgiving without been able to wash clothes etc... Then when 5th December came the parts hadn't arrived I've now been a month already dragging 2 small children to the launderette,...
I had a service call scheduled 12/3/2013; 8AM-4PM....... The repairman called at 2:45 PM. He did not know what repair I needed or where I lived (2 minutes away from the Sears Parts and Service Center). He asked me where I lived (which is in the order sheet). I was about to give him directions when he told me he had GPS. Why ask me for directions if he has GPS. I told him about the microwave and...
November 30, 2013 RE: Sears Home Services Sears Contacts were: Mark Jacobsen and Blake Neufield Jerry Hanosh On June 24, 2013 salesman came to schedule installation of oak cabinets and "Asian Wheat" granite counters for my kitchen. I was given a CD of my contract. The next day I called Mark, requested a break down of the job and was told all the job information was on the CD but, I still...
Sears and Kmart now offer Lease-to-Own. I went to the store and the customer service representative told me she didnt know how to answer my questions in reference to the program, and insisted I had to apply for a sears credit card - in order to do the lease to own option. (if I wanted a credit card, I wouldn't be doing the lease to own option) She ran my credit TWICE! While I was under the...
In the last 6 weeks my refrigerator and dishwasher needed repair and I called Sears home service to honor the warranty I purchased in 2009. It took 4 visits to repair the refrigerator including 1 visit where the technician disconnected the control panel and thus shut the power off and ruined ALL the food in the refrigerator and freezer. It took 5 days to get someone to come back and turn it...
I have been a loyal Sears customer (member) for years and have had with multiple products in my household with extended warranty. I purchase a Nikon CoolPx digital camera around $114.00. When I first purchase this camera, they told me if was broken and they couldn't fix it, they would replace it with another camera or a comparable camera. However, when I took the camera back to Sears because...
In July and August 2013, my wife and I spent approximately 15-20 hours on phone calls, working with Sears technicians at the house, and driving to multiple Sears locations attempting to resolve a problem with our new water heater. Sears Home Services spent about 8 hours with 2 technicians and $972.31 on new parts before we finally convinced them (after hours of effort) to just replace the water...
Took my Craftsman mower, still under warranty, in to the Sears service center in Dickinson, Texas for repair. The front drive was not working properly. Was told by their rep it would take about 3 weeks for the repair. Exactly 3 weeks later they called and said it was ready. When my wife stopped to pick it up she found that the mowers wheels were locked up and would not even roll. They asked her...
We are very displeased with the "still existing issue" from the last message I submitted. When we posted on here previously we received a response from Sears A&E only to be given more runaround. The lady I spoke with advised me that since I went through an extended warranty company, Sears was not responsible for the damage that was caused by their technician. They even noted that the...
Purchased a Husqavarna self propelled mower on 5/4/2012. The self propelled handle mechanism broke and I took the mower to the Sears"franchised" store in Lynchburg, Va., as the original store closed. Store associates very helpful and courteous.Product repair services ticket was filled out with pertinent info, especially cell phone # as we elected to terminate our house phone. The date was...
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