Sears Appliance Repair - Master Service Agreement for boiler is a joke
- by Anonymous Jan 24
- Review #: 378538
| Company | Sears Appliance Repair |
| Location | Chicago, Illinois |
| Category | Repairs |
| Views | 53 |
3 A.M?.---my boiler is steaming and/or smoking, water on the floor, very scary/.I called and got a customer service person (nice girl named Jill, not her fault) and told her I needed to speak to a service tech to see if this is dangerous or can wait;.
I have a houseful of people and am scared". I was told that I had to schedule my emergency for later this morning because nobody will be at work until 8,. I just hope we are still all alive at 8'. How do you schedule an emergency?
Jill gave me the 877-827-8585 #, another nice person but this one said that the technicians had to have a life too and nobody worked through the night!.I have an ex who is an HVAC guy and if people from that company would not see about an emergency until it suited them later in the day, they would not have been in business/.Those Master Protection Agreements (and they are pricey, too) are pretty much useless unless a person is considerate enough to only have trouble when it is convenient for Sears. 2f68bbb
Anonymous
Feb 25 from Michigan Center, Michigan
SearsCares
Jan 24 from Virginia Beach, Virginia
We are truly sorry for the inconvenience you have experienced with your broiler and with setting up service. I am part of the Searscares team, and we would like to speak with you about your experience. Please send us an email containing your preferred contact information, including the phone number used at the time of purchase, to SMAdvisor@searshc.com. Please include your screen name (boiler37853
, so we may expedite your request, and we look forward to assisting you. Thanks, Misty. Showing 1-2 of 2 comments
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