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Santander Consumer USA, Inc. is a national consumer finance company that operates in the automobile financing sector. The company's core business is indirect, direct and third-party originations a...nd servicing of auto loans. With its Drive, RoadLoans and Santander Auto Finance brands, the company provides full-spectrum auto lead and lending programs. The company was founded in 1995. Santander Consumer is owned by global banking leader Banco Santander. The company has an 8.67 billion non-prime auto portfolio originated from nearly 12,000 dealer partners nationwide. The company services retail installment contracts for more than 444,000 customers. Show more
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After my auto loan got purchased by Santander from Citi Financial Auto, near the end of the loan I noticed that Santander showed that I owed almost 6,000.00 more than what my contract was for. They kept changing the maturity date so I asked why and was told that 4 payments were put at the end of the loan. After paying 71 of the 72 payments I stopped sending them money. they have since sent men...
my wife who speaks little english had signed up for online banking at a branch. a few days later we got the mail that gave us the user name to use and the password was going to be mailed separately in the next few days. however, we did not receive it. it was past branch hours so i decided to try and call just to ask them about re-mailing it or what the cause was. i thought it would be a simple...
I am extremely disappointed in the way I have been treated. It all began when I sent in my November and December payments in one envelope (since I am charged a "convenience" fee to pay via phone or online). I post-dated Decembers check, not expecting it to be cashed until the date on the check. Unfortunately, it was cashed a month early. Upon speaking to someone at Santander about this, I was...
Everybody has the right to file a legal lawsuit against Santander for overcharging people on the interest rate, they can only charge you according to your signed arbitration agreement. The arbitration agreement only says that you will be charged $6 for a late payment not any additional money per day that your late. Take a look at your payment history to see how much of your payments are going to...
I would advise anyone not to do business with Santander Consumer USA. The company assesses exorbitant fees when a payment is late by a day. They refuse to reverse even a portion of the fees assessed. Their interest rates are excessive. We should organize and run them out of business. Doing damage to their revenue will cause the executives, who are incentivized to financially exploit their...
i took out a loan with citi financial. then Santander took over the truck I finance was a 2005 I financed it for 20,000 I just paid the total amount of 72 months for the total of 32,772.34 this loan should be paid in full. now they say I owe another 11,000 on this vehicle I am not paying 43,000 for this vehicle this is not what I financed, I paid 72 months 6 years on this vehicle and they said I...
My car was initially financed by WFS Financial who then sold the load to HSBC. Santander then acquired the note and during the initial term tried to repo my car then demanded and additional $2000 to stop the repo. I paid the money. They then informed me of my loan term and stated it was now 5 months extended to August of the current year. I then provided proof of payments from my original...
I have been a customer of Santander for over 72 months now. I have reached my maturity date and called to request my title but was told that I owe $5200.00 in fees and interest but not one person and explain where the excess is coming from and just want us to continue to pay although the contract has been satisfied. Are they serious. They use a lockbox system in processing payments which...
I overpaid my loan by $4,969.40 now Santander is Giving me the runaround to issue me a refund check its been past a month of disputes and now everytime I call them they keep telling me to call back 24 or 48 Hours and still no answer in regard to my overpayment There Bad Customer Service and Bad Company Communications. They say they have to email department within the same company they will not...
i TRIED TO GET IT REDUCED TO 198.00 A MONTH, THEY SAID no can do! i TOLD THEM THAT i WOULD HAVE TO TURN IN THE BOAT THEN. i SET THIS UP, MADE IT VERY EASY FOR THEM. THE BOAT STILL HAD A BALANCE OF 18358, WHEN i SURENDERED IT. i WAS TOLD THEY WOULD AUCTION IT AND THEN i WOULD STILL OWE THE BALANCE. tHEY SOLD THE BOAT FOR 3000 AND THEN ATTACHED AUTION FEES AND OTHER FEE TO WHERE i STILL OWE...
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