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SAIA MOTOR FREIGHT line was started in 1924 in order to serve customers in hauling their goods. Thus the trucking company was established. Over the next few decades, Saia became one of the premier r...egional less-than-truckload(LTL) carriers in the United States with approximately 7.500 employees, with revenue exceeding $900 million annually, and serving the Midwest, South, Southwest, Pacific Northwest, and Western regions of the United States. The company has coverage over 34 states with a network of 147 terminals and produced products include regional and interregional LTL service, Customer Service Indicators, the industry-leading Guarantee, the Guaranteed Select set of products, assembly and distribution, truckload services and more than 10,000 pieces of equipment. Show more
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I Received a phone call to schedule a date and time. Monday came around my husband took off work for the delivery and they never showed up. I called that day and they said there was nothing they could do the delivery was delayed. I told the lady a phone call could have helped and again the lady said like I told you before there is nothing we can do about it. It's now two days later and my...
According to tracking information via website & email our product arrived at the local hub on Tuesday @ 6 am & would deliver later that afternoon, I called @ 8 am & was assured my product was to be loaded & out for delivery shortly. I signed up for email notification, checking periodically all day with no change, I called again @ 3:30 pm to be informed the product was never loaded...
Scheduled a pickup for between 1 and 4pm (customer's vendor request). We have had issues with the past with late pickups and broken down trucks so called a few minutes before 4 to check on driver. Was told no one would be there for pickup; they would catch the pickup the next day. Asked if we needed to do anything to insure pickup - was told no; they will be there. Next day called at 2pm to...
We had been using them for 10 years and just last month they started adding extra fees to all of our shipments without any warning after receiving the billing statement from them I called to dispute and was told it is their new policy to do everything on a national level and our waiver by the local manager no longer matters and they refused to remove the fees. We charge our customers fright only...
I had an order scheduled for delivery between noon and 4 pm on a Wednesday. The shipping company knew I would be out of town the next day and said the driver would call when he was on his way. At 4 pm, after a no show by the driver, I called the customer service line and was told the driver was running late and would be by in a couple of hours. After two more hours I called again and the agent...
Repeatedly, my freight is reweighed and reclassified resulting in extra charges in the amounts of thousands. When these are dis-proven or proven to be a result of handling by Saia, the W&R department still rejects the claim. For example.... freight being broken down and then re-classed because of lower density. I have even had someone else's freight palletized on mine and then re-classed...
Falsified documentation by a supervisor and coworkers for a manager to terminate employees in the Inside Sales Dept! So far it has been 10 employees terminated since this manager has been there! Feel like upper management is involved and really doesn't care! Everyone walks around on egg shells because they don't know who will be next! This manager constantly targets particular employees and...
Purchased items that was shipped via SAIA. Shipment was a day late so I called SAIA customer service. CS tells me that shipment was lost at Chicago terminal. Offered no help. I called the supplier and had them send another shipment and again they sent it via SAIA. This time the shipment was again a day late so I call SAIA CS. CS tells me that the turn around can't get there as fast as bill...
me and my wife where shipping freight from Tennessee to Missouri about half a day drive. The fright ended up going to Settle Washington. About 2000 miles away from it final destination. The explained this by saying there was a problem with the way the paperwork was being viewed. We shipped with them again about a month later to the same destination in Missouri. This time it went to California...
Saia delivery company missed 2 appointements and they did not called to tell in advance that they are not delivering the item. I had wasted a half a day waiting for them, twice! I had to call and find out and all they say is " the driver didn't call you?" They make promises like, " I will call you if the driver does not come out tomorrow". And they don't call. on the 3rd time , driver calls and...
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