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Safe Home Security has been in the business for 20 years. The company offers 24 hour monitored home alarm systems and products. It installs and monitors home burglary, fire, and medical equipment. Saf...e Home Security is an authorized GE Security Pro dealer. The customer service of the company is available at 1-800-833-3211. Among the free services offered by SHS are free Home Security analysis, free installation, and free equipment activation. The corporate office of the company is based at 4778 N 300 W, Ste. 230, Provo, UT 84604-7710. Company's affiliates include Rapid Response, Security Force Inc., Safe Guard America, and National Fire Protection Association. Show more
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Technician came first for just a simple signal check and messed up everything. Stayed for about 2 hours, and said before left that all is good. He messed up something on the panel that caused the defect that when you went to arm the system to away, it went directly to the siren noise, the noise that it makes when alarm goes off. Called, had to wait 2 weeks for him to come back, stayed for about 2...
This company is the worst I have ever experienced. I'm in the process of suing them for their deceptive predatory practices. My alarm has not worked for over 5 months. I have called 25 times, and arranged 5 different service appointments. They showed up one time and said "they didn't know how to fix the system". What a bunch of BS! Told me I need a $200 cell modem to make it work and it would...
Safe bought my contract from Pinnacle, and when my contract was up, they never notified me. Apparently, in order to cancel you must know the date your contract is up and submit a notice in writing 15 days before that day, that states that you wish to cancel your service. If you don't make it on time, they auto renew your contract and you have to pay the remaining balance to get out of it. I...
I signed a contract with a home security company. I lost my job so decided to downsize and sold my home. I called the company and they told me if I wanted to cancel that I had to provide a 60 day written notification and fax settlement documents from closing to prove that I moved. I did everything they requested and they continued to bill me. I spoke to several reps and they said they had the...
I signed a contract with a company called IE Security around June 2012 here in Atlanta. Next thing I know, I am actually with Safe Home Security. Anyway I had nothing but problems from the very start. Both companies would blame each other and had me calling both back and forth. Anyway IE Security closed and my security system was not working. I scheduled a service appointment with Safe Home...
I've been a customer with Safe Home security for years. So when moving I had plan to transfer the account. When calling to do so, they wanted to charge $200 to transfer the account even though they stated before they can transfer for free. So I tried to cancel my account but they stated that I had signed a 5 year agreement with them 8 months ago for changing the name on my bill. They made me feel...
I have had several problems with this system and every time I schedule a service call, I have had to take time off work and the technician does not show up. He or his office does not even call you to let you know he is not coming When I call the main number to find out what is happening, they say they will contact the technician and call you right back. This NEVER happens the main office never...
I've had my system since September 2010 And Signed A Contract With Pinnacle security. They have since changed names at least twice. My system has had a communication issue for the last several weeks. You figure the company I pay 50 dollars a month would see this and call me. Never heard from them, so I called to get a technician. Safe Security was quick to go into details the cost to have...
Safe home security has pathetic customer service, rude people working there, unhappy customers and their system is *** which I could have installed myself. They scam you saying it is for 2 years, you watch the man cross out the figure and then what a miracle, they say theirs does not state that and it is 5 years of a contract for crappy service. RUN AS FAST AS YOU CAN! DO NOT GET SAFEHOME...
They are full of it. I switch from a landline to my cell. Which they made it seem to easy and nicer. They never mention I would be in a new contract until 2018.I spoke with a rep yesterday about my bill, I am 2 months behind and basically I was told there is nothing that can be done. If I want to get out ,I would have to buy out my contract, It will cost me over $2000.00.Where in the world...
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