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Rooms To Go, Inc. is a privately owned company. It was founded in 1990 and is headquartered in Seffner, Florida. This chain of furniture stores is located in the South United States and Puerto Rico. R...ooms To Go is one of the leading furniture companies across the United States. In 2005 there was an exclusive Cindy Crawford furniture line launched with Rooms To Go. The company has a great number of showrooms and is one of the most popular furniture retailers. Rooms To Go provides furniture for bedroom, dining room, office, kitchen, living room that include sofas, chairs, tables, queen beds, sectionals and many other items. Besides, the company provides kids furniture: bedroom furniture, bed linens, rugs and accessories. Show more
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This table was purchased in June 2013, the surface has lost its shine and it has a sticky residue on it, have filed a complaint, they are trying to tell us it is water spots the leaf show no signs, of this problem, sent the same tech out go figure??? Also saying it is not there problem it is the manufactory, problem, we do not want a new table just fix the one that we have. If correct don't they...
Ordered a living room suite from Rooms To Go three weeks ago. Received a date for a delivery. Received another call about a week prior to delivery to set the time. The time was set 10am to 2pm I called them the day of delivery at 1:30 to see what is happening and the rep put me on hold for about 5 min to tell me they are running behind. I asked for a manager to speak with ;they said they would...
The quality of RTG furnitures sucks！ And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter in Katy. The sales person persuaded me into buying their so-called "Force Field" protection plan and I ended up paying about USD200 for the plan. She even gave me two tiny bottles of "Force Field"...
The reclining sofa is falling on the floor and the reclining love seat is leaning. They sound like a broken roller coaster when trying to recline. I went to the store in Birmingham AL to complain and they set up a technician to come out to the house because it was under warranty. The technician came out and then I received a phone call from customer svc stating we broke the furniture. I then...
Went into the store to purchase the furniture I chose two weeks earlier. I was told it wouldn't be delivered until two weeks out because they had so much business. Not my problem.lt was suggested I take a full day off work to sit and wait for the furniture I purchase two weeks prior. No concern about my inconvenience due to their lack of preparedness of the delivery scheduling. I left the store...
Received couch December 5th, Couch broke at the end of January. Rooms to go simply told me that they only come out in my area once a month so i would have to wait till the end of Feb to get it fixed. Well they came out the man took pictures, said they would call me in 5 days. Didn't come to fix it but he came to take dang pictures. That is not what I was told they would be doing. So here we are...
I purchased a dining room set with a table, 8 chairs, china cabinet and side board. Each piece was damaged when it was delivered. Three of the chairs had to be replaced as well. The china cabinet and side board were replaced with an adequate exchange within a week. After 5 weeks, the table still has not been replaced as each table they send out is damaged. Each time I have had to *** and...
Rooms To Go has to be the worst company to deal with as far as customer service. We purchased bedroom furniture had to wait 2 weeks for delivery. We were told the delivery would be between the hours of 1-5 when the delivery wasn't made by 5 we contacted them and were told that those hours were just for courtesy and the delivery hours are from 7am - 10pm. So, why even give me a time. Finally the...
Moving to a new house and buying all new furniture, complete bed room, living room, and dining room sets. We made purchase 6 weeks in advance. We had a call this morning with our 4 hour window for Saturday February 15. A few hours later we get a call to call them back that due to the weather we have to reschedule, which I understand but it will be another week before they will deliver it so we...
We recently bought a DR table, living room set and pub table and chairs on credit. We always pay our bills on time and usually more than the monthly requirement. Our daughter in law who was pregnant with identical twins lost them unexpectedly one evening and we rushed up to Syracuse to be with her and our son. This tragic time in our lives caused us to be away from home for a week which caused us...
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