My company shipped a machine to a customer that was valued at $12,000.The truck had an accident and went into a river.
R and L sent the machine back to me for inspection, less the crate, fully damaged and water soaked, so we told them it was a total loss and filed a claim with them. There is not even any question as to what was the fault of the damage, however when a claim was submitted they offered us less than $2000, which we refused. Then they offered $2500 and told us that was the max they would pay, which we refused and contacted our attorney. After months of legal fees they offered $5000 and our attorney told us that they know it is costing us a lot and they were playing it out and sugested that we accept the offer becasue they want to eat up our recovery with legal fees?.
We reluctantly accepted the offer/. In the mean time the R and L driver could not pick up any more freight if we filled in the declaired value amount on the bill of lading:. This is something that protects the shipper, and most people dont fill it out but we always do|. They clearly wanted to have the upper hand on any shipment claim'.
We further investigated why and find out that in the fine print in their tarriffs they declair that their max liability is $1 per pound, where all the other freight companies limit their liability to $10 per pound'. This clear shows that they do not intend to pay freight claims!.
In our case at $1 per pound they would have only been legally responcible for $2000 for our $12000 shipment..CLEARLY SHOWS THEIR COMPANY POLICY IS DO NOT PAY FREIGHT CLAIMS, WILL NEVER USE THEM AGAIN 2f60eb5