2 I placed order online on Monday, RAFFARLLO NETWORK web page showed the shipping method was UPS 2 day air, and charged $14.95. However, the order shipment tacking link shows that it will arrive on next Monday via FedEx. When I contacted their customer service, there was no one answered phone call, and Representative Dawn was very rude and unprofessional during...

• Web page
• Shipping

I ordered 2 pair of Prada ballerina flats from Raffaello. There was no difference or savings in the pricing of the shoes vs buying them from a store like DSW, Saks or Neiman Marcus, etc. I ordered the shoes from Raffaello because I couldn't find this particular Prada style/color anywhere else. The shoes I received were let's say "very questionable" in their authenticity and I have...

• Retailing
• Commerce
• Neiman Marcus

Raffaello-network ... Placed an order on 12-9-12, got authorization on my card. Product was supposed to arrive in 15-20 days as per instructions on their website. During all this time they were holding couple of thousand of my money. Representative Dawn was very rude and unprofessional. Today, 1-3-12 while inquiring about order status was told it'll take...

• Customer service
• Worst Customer Service
• Representative Dawn

Ties ordered for Christmas gifts never received. Original order had 4 ties; three separate delivery addresses. None of the receiptents ever received ties. I contacted "live support" and was told to check back in 20 days. After that "live support" said I had to talk with Paolo from the company. He provided me with the same Incorrect...

I had purchased 2 pairs of the same Prada shoes in different colors. They were thong type sandals. Both pairs broke - the thong part came completely out of the sole (a clear defect in the design of the shoe itself). People do not expect to pay nearly $400 for a...