When they sent me that letter about spending too much, returning too much, etc. Here's how I sassed thm off: October 27, 1998 Mr. John Hunter Senior Vice President Customer Services QVC 1365 Enterprise Drive West Chester, PA 19380 Re: Lynne Dear Mr. Hunter: This is in response to your attached letter of October 14, 1998. I understand your concerns about rising costs, but I...

On Tue. 3/30/13 I wanted a product seen on QVC so I called. The service rep. said that I must update my QVC personal info. before ordering, which I did: addr., ph.No., Credit Card #, addr. etc., then I ordered. The rep. took My order and told me the total amt due and when the product could be expected. The same day I rec'd an e-mail from QVC saying that the...

• QVC customer acc t
• total amt

my sister bought her and I a computer to skype blah blah with mom in a nursing home....as for me with stage 4 cancer..i love the laptop so i can prevent blood clots in my legs while using the laptop and elevating all in the same time.....she lives in NY and i here in Fl.... the problem is it has failed me...i hope hers does not do the same..,.i still have the box but no price...

• Time
• Personal computer
• Netbook

I have been a QVC customer for about 18 years. I had to cancel my debit card because it was lost. I updated every order except one that was an easy pay of 16.00. QVC suspended my account and turned this over to a collection agency; it had gotten to $48. I managed to catch it in time (or so I was told) and paid it by credit card to QVC. I STILL received 2 calls and a...

• Credit card
• Debit card
• MasterCard

When promoting a product QVC invites customers to return items cost free within 30 days. Not true for Puerto Rico. I have to pay return postage even though QVC does not exclude Puerto Rico from the offer they make on air. Also, I have ordered many Clarks shoes and received them at my PO Box, but sometimes I try to order a pair of Clark shoes and they tell me they cannot send them...

• Puerto Rico
• Puerto Rican people
• Puerto Rican Spanish

I ordered a Serta Mattress almost a month ago. Delivery was estimated for a month from purchase. I called customer service to see if they had an actual date of delivery as I had company coming and needed the mattress. Checked online today (day after calling customer service) to see status of my order as cancelled-no email, no phone call. Now I have to scramble, last minute...

• Customer service
• Company
• Serta

The same thing happened with me with QVC. Only when I called and got some customer service specialist, she told me I was "banned for life", and turned to her colleagues in the room to see if what I was saying was true. Also, a friend of mine was dropped also for not ordering enough. They just stopped shipping her items and cut her off as well. They are false advertising....

• Customer service
• Service
• Customer

I received a threatening phone call from QVC Corporate because of my high return rate. I thought that they had a NO Hassle Return Policy up to 30 days. When you purchase clothing sizing is very critical and lately QVC's sizing is way off. I have purchased thousands of dollars from this company but they don't care as they just want to push the newer merchandise. The hosts always...

• Telephone
• Telephone exchange
• Telephone call

After listening to 1 hour of propaganda regarding a Serta mattress, I succumbed and ordered. I was told that I would receive a phone call within one week from the delivery company. Did not happen-so I contacted QVC,who told me my delivery would be about 2 weeks........ I waited, no call, no delivery. Finally after one full month I canceled the order. Why do they bother to...

• ShopNBC

This was literally the WORST online purchasing experience I have ever had. Let me set the scene for this nightmare event. I'm a currently deployed soldier, attempting to buy some items for my wife back home. She asked if I'd be able to order some seasonal items, as what she had on hand was almost out. I placed an order on February 12th, they charged my account, and all was fine and dandy...

• Telephone
• Telephone exchange
• Confirmation