Purity Products - Unethical Practices in 15-Day Trial
Purity Products
200 Terminal Drive
11803
Plainview NY
1-888-769-7873
 
Purity Products reply
Hi Valerie.
To recap the call we had with you, we confirmed that we issued a full credit for your last order. We explained that the first shipment comes about 15 days from the free bottle delivery date. We apologize for any inconvenience. If for any reason you feel the issue is still unresolved, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873.
Read the Complaint
Update added by user Jan 16
I received a call the same day I submitted my complaint. A refund was given for the shipping charges for the order I received after the free trial and, in discussions today, I will receive a refund for the cost of returning the same order along with a free bottle of my choice of product. If I choose to continue, I will receive a discount on future orders. I am satisfied with the outcome. I stumbled on this site by accident and it paid off. The internet is a powerful resource for good and (unfortunately) bad.
 
Original review posted by user Jan 15
Telephone workers say one thing (trial begins from date of arrival at your location) but when you call to cancel you're told your shipment has been sent because the date of mailing begins the trial!.How can that be, I can't try anything until I receive it?
When I call on the date in question, why has the next order already been mailed? When I return it, I have to pay". So, I'm out the original shipping cost, the new shipping cost and the return cost:. What's so free about the original offer?
What about the elderly who wind up receiving this stuff every 3 months because they missed a deadline and they've given up their ? My mother had at least 10 bottles of this stuff on her counter, more than she could ever take in 3 months;. She had beginning stages of Alzheimers.. Is this how they make their ?
Good product but .. Yet they claim "corporate and civic responsibility";. Fax to them, outlining the above, brought no response/.
Would "class action" help to change this? 3147923
 
Purity products scammed me
I responded to the radio ad and asked about the free bottle of ha.i also said I wanted it until I wa...
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