• show-popup
  • Signup
Follow us:
 
Shares 0

Public Storage - Worst customer service ever

  • by   Jan 14
  • Review #: 375013
CompanyPublic Storage
Product / ServicePublic Storage Unit
Category Storage
Views129
Monetary Loss
$60
 

Literally worst customer service ever.Changed my balance without consulting me!.

When one employee called me to tell me remaining balance, we resolved it, so i continued paying my initial payment/. Every week for the next 3 months I got a call from a different employee telling me different things.. Yes I had to pay the new payment including all these late fees/. No I don't have to pay the new payment just stay with the old payment/.

NOW after speaking with an actual customer service rep I have to pay the new balance for the past 3 months leaving me to pay 60$ extra". My stuff will be out at the end of this month and NEVER using this storage company ever again'.

Wasted So much money on this *** ***/.And got hassled in the mean time. 38a5bc5

 
 
Keep the topic of messages relevant to the subject.
Personal attacks will be deleted.
No Links or Scripts.
Hide my location
Hide comments (2) 
Showing 2 of 2 comments
Citizens for Storage Reform Citizens for Storage Reform
Jan 16 
Our usual recommendation is to also file a formal complaint with the appropiate governmental agencies in your state. Also, BBB. Public Storage is usually difficult to deal with, and each employee tells you what they think you want to hear. They have a script to follow in talking to customers. Some people also suggest taking them to court. We suggest talking with a lawyer before do this. However, you may have to talk to two or three before getting good information. Hope this helps.
Reply
Citizens for Storage Reform Citizens for Storage Reform
Jan 16 
Apparently you did not receive a written notice of rental price change. You are right, under these conditions, move. Also, write a letter to Public Storage and demand a complete refund. Good Luck.
Reply
To the Top

Read next Public Storage complaint

Vandalism - no security

I rented a space to store my vehicle.The area was well lit but after storing my vehicle there for a...

Select Reason




 
Send Report Cancel

Thank you!

We will review your report
You were reading a complaint about Public Storage.
Filing a new complaint about
The same company Another company

Report a bug

 
Help us help you!
We are trying to be better!

We need your email address to contact you if we need more bug information. Please provide a valid email address. We do not add this email address to any kind of mailing list or post it on the web

A one-line description of the bug

What were you trying to accomplish and what is the result?

Any errors or messages you may have received

Cancel
 
Report a bug

Thank you!

We will review your report