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Public Storage - only call you when you owe money

  • by   Jan 08
  • Review #: 373690
CompanyPublic Storage
Product / ServiceStorage Company
Location Austin, Texas
Category Storage
Views155
 

first of I have been at public storage since 2010 I had no problems with them untill now that they have this so called new property manager. work 2 jobs so i don't all ways make it in time to pay but I all was pay any fees or what ever so my my store was over a month last month I went down ther to the office readdy to pay it in full but the manager acted like an *** and befor I could explain that I was making a 2 diffrent kinds of payment she stoped me and told me it was not going to be enough ok so befor I was to make a payment in cash and on my card but since I only got a chance to to explain one part I didn't have . now to day I go in ther at 5:50 the are open I go in side she tells me there open but she cant accept any cash because she has counted her drawer what kind of *** is this I find it funny that she said she could not accept any cash after I pulled money out of my poket these people are *** and im done with this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 312cd58

 
 
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Citizens for Storage Reform Citizens for Storage Reform
Jan 09 
If we understood this right, you tried to make a payment but was turned down twice for different reasons. Please note this and report it to your states consumer affairs office and the state attorney general. The letter for one can be used for both. Also, send by certified mail-return receipt to the corporate office. Also, keep trying to pay and keep a notebook from now on. The notebook should note the person on duty (name, length of known employment, etc) and the amount you tried to pay each time. Your desire to move is good, do so before you get locked out if possible. Over the years, we have found that when Public Storage takes control of a business there appears to be problems following for the consumers. One time, they even changed a policy which allowed partial payments. Also, it may be a very good idea to change insurers from the one sold you by the site to an insurance agent. If you can do this before moving, you may be saving yourself a lot of grief. Hope this helps.
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