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Public Storage - 3 year customer denied a second late fee removal

CompanyPublic Storage
Location Apopka, Florida
Category Storage
Views100
Monetary Loss
$100
 
Update added by user Feb 11
Lori Bril is one of their worst costumer service reps , also regional manager for apopka and orlando, fl .
 
Update added by user Feb 11
Took my move in date on the 17th to the 1st and now has me paying for an extra half a month .... they are schemers .
 
Original review posted by user Feb 11

I've been a customer with three years and they have steadily raised my rent $12 more than I originally signed for .I've always paid on time except for this with-in a *** 6 month period .

$20 dollar late fee ? That's insane and incredibly *** . I will never use them again . I encourage all not to rent from a storage complex that will take advantage of their customers .

Don't give to bad things . An unwillingness to help their customers ? Making examples out of them ? Who do these people think they are ?

Something is going terribly wrong with this company !! 311e6d1

 
 
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Citizens for Storage Reform Citizens for Storage Reform
Feb 13 
One of the many things we feel is not helping such a situation is that someone would call others names without knowing the circumstances. Many times a check is lost in the mail, a credit card payment is misapplied, or even a problem in the local office. We know of one time where a payment was put through the mail slot and was covered up by a person putting a rug over the top of the check. We believe that the question is who received the most injury? What would have been the problem of removing a insigificant charge in order to keep a long term customer?
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Anonymous Anonymous
Feb 11 
Do you think they care DEADBEAT?? Now they can rent to someone who ACTUALLY PAYS!!!!!!!!!!!!!!!!!! :grin :grin :grin :grin :grin
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