This company will find any excuse not to credit payments to your mortgage so they can generate late fees. They intentionally manipulate the escrow amounts, post payments to your principal rather than the loan payments and stack up late fees. They also instruct the customer service folks to give different responses and to claim nothing needs to be done so the customer doesn't...

• Interest
• Credit
• Customer service

Tried for six months to get a loan closed with these jokers. Totally unreasonable documentation requests over and over again followed by moths of silence, finally had to give up. They clearly aren't interested in lending money, the only thing I am happy about is that they didn't get to make any money from my loan. Their customer service was horrible and I didn't even...

• Customer service
• Debt
• Debut albums

Every year since I refinanced with Provident, they have found some way to force place extra flood insurance on my loan (e.g. "thought it was a different insurance company", "didn't receive the invoice (although it was sent 4 times)", "wrong loan number on invoice (although copy of invoice shows correct loan number)", or even paying the invoice but over 3 months late, so my...

• Economics
• Personal finance
• Insurance

Ive had a mortgage for over 43 years and this is far and away the best customer service i have ever had. Very sympathetic and friendly. A++. Im looking at all of these other reviews and they are from people who couldnt make their monthly payments on time. These people need to stop complaining on websites and start worrying about getting there payments in on time. Its time to...

• Customer service
• Debut albums
• Customer

So my wife is the primary account holder and we were told by Providence that they will send us a letter of authorization for me to access the account. We are currently getting worked done on the house by insurance. We sent the letter back with the insurance check and Providence was able to send us the check back but have no record of the letter. Now funds are being...

• Communication
• Elaine Benes
• Access control

Provident funding purchase my mortgage from Fannie Mae, 1st payment was made or original lender before notice of their acquisition. Now they are claiming I'm past due on 1 st payment. The burden of proof according to then is mine. Why am I placed in between the arrangements THEY made with the original lender. They are threatening me with all sorts of late...

• Time
• Bank
• Bond

We wanted to move closer to the ocean and found a nice little house. We own our current house in full but we would lose over $100,000 if we sold it now. So we want to put it for rent and pay for the new house with it, at least until the market comes back up. We applied for a 30 year fixed rate mortgage and Provident Fundings gave a very good rate: 3.375% with a 5%...

• Need
• Want
• Mortgage

I have tried to get them to do a loan mod, or refi, anything to help. They refuse.They told me they are not a bank and don't have to. My father died and the house is still in his name and they will not let me short sale it or refi either.I am executor of the trust. I lost the renters I had in there for a while. I can't pay my loan and can not pay my fathers loan too ! They have...

• 2006 singles
• American films
• Short films

Did a refi with Provident who demanded a new appraisal; my original was 45 days old. I had to pay $525 and this appriaser, whom Provident chose, appraised my home at $25,000 more than my original appraisal. After waiting on Provident for 2 months they came back and said my home was insufficient collatoral for the refi and that the...

• Loan
• Personal finance
• Credit

I've had a great experience with provident funding -- I think it depends on the mortgage consultant. Provident has some weird rules and if you get a bad consultant you may end up getting screwed. My consultant, Denes Veres, was awesome. He was great at explaining the process upfront and helping me through my issues. He always responded to me quickly and we got the...

• Mortgage
• Cognition
• Knowledge