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Proactiv Solution - Proactiv and the inability to cancel shipments

  • by   Sep 15, 2010
  • Review #: 198521
CompanyProactiv Solution
Location Alexandria, Louisiana
Category Cosmetics and Toiletries
Views518
 

I join the proactiv solutions program and had my account debited for the product but, upon months of usage there was no solution so I called the number to deactive the products debiting and was informed that it was completed. Yet again I have had that amount debited from my account and upon conversating with a representative of proactiv I was inform that I would have to wait for the product sent to my address and return it to them before I can have my credted back to my account. Yet this product has just been sent out anyway without my authorization and my account is held for a unforseen while their product is in transit. 3127f0e

 
 
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FrenchieMarie FrenchieMarie
Apr 12  from Melbourne, Victoria
I had the same problem..
I come from France I'm in australia for one year. I had a little bit acne's problems but no too much. I saw advertising Proactiv loop on TV, I wanted to try as many people. When I wanted to cancel the order, I sent many emails to the edge: no answer. So I waited, waited and no news. After I called the customer service many times and I had the same answer : "We call you back later" I was very angry and I had no solution.

I went to my bank and explained my problem. They told me that the only solution is to change my credit card with a number over.
So now I wait to recover the new one...
I hope to never have any contact with them. This situation will be a lesson.
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Paula Ann Paula Ann
Nov 09, 2012 
Is there a way to stop Proactive from helping themselves to money from my account? the awful thing is that they know exactly what they are doing and yet they refuse to stop taking money for a product that i am not receiving. This cannot be legal.
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PAULA PAULA
Nov 09, 2012 
I am in the same boat. So far proactive have taken $67.99 and are asking me to return products that i have not received in order to get a refund!!!!
Reply
Courtney Walker Courtney Walker
Oct 12, 2012 
SAME WITH ME IM TIRED OF PAYING FOR SOMETHING I AM NOT GETTING ANYMORE
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Danielle Danielle
Apr 06, 2011 
I in the same situation with Proactive. They need to changed the way they do business. Heres an idea, how about letting the customer decide when they want to order your product.
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Lisa C Lisa C
Mar 28, 2011  from Curico, Maule
I am right in the middle of having a nightmare experience with Proactiv. They are deceitful and continue to charge my credit card wo authorization. I received a cancellation confirmation email a month ago but BEWARE this means nothing. They talk in circles... you can cancel at anytime....no way....they say i will actually be billed two more months and the next month will be a 90 day supply! OMG obvious deceitful business practice. I am disputing it at my bank and will try to get somewhere. They say I need to return products that I don't want at my expense! OMG DONT ever buy PROACTIV! Doesnt matter if product is good---company will charge your card wo authorization and force you to incur charges to return the product you never requested!
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StevieN235 StevieN235
Dec 02, 2010 
I usually use ProActiv, but I wanted to try something new which was healthier with less chemicals. I read bad reviews of all the harmful chemicals in proactive. My mother who is in her 60's and looks like she is in her 30's, recommended Made from Earth.

I have a bit of adult acne and she recommended the Made from Earth Grapefruit Glycolic Scrub, and it works just as well as ProActiv. I used it for a couple of days, and saw results right away. Overall, my skin looks much better than before I used it. I didnt use any of their moisturizers but I would recommend the Grapefruit Glycolic Scrub.
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Amanda Amanda
Nov 15, 2010 
I have had the same problem, I will NEVER use proactive again, they were extremely rude to me, and every time I talked to a customer service rep they lied to me. so unprofessional, Anytime anyone asks me about Proactive I will tell them what a horrible company they are!!
Reply
LB LB
Oct 21, 2010 
Proactive wants me to send them 39.90 for a shipment I have not received. They say they cannot change the situation I am beyond my money back guarantee, for what?! I didn't receive anything, so they want to send me some more, why? I cancelled after the first sample shipment. NOw I am getting a collection agency notice, unbelieveable, for something I didn't receive. They said I should of called them about the invoices I received, I said why? I didn't get anything other than the sampe and I paid for that and I cancelled and received nothing else...but I should have called. Unbelieveable they must do so much mail fraud with shipping and then just sit and wait for the customer to pay for something they didn't recieve. Maybe its time for a class action lawsuit for mail fraud!
Reply
THE LAW THE LAW
Sep 23, 2010 
For those of you that got "taken'....contact:

SElkins@guthy-renker.com
Shelley Elkins
Director, Consumer Affairs
Guthy-Renker LLC | 3340 Ocean Park Blvd. | Santa Monica, CA 90405
office 310 581-6273 | cell 310 463-6908
www.guthy-renker.com
Reply
Proactiv Help Proactiv Help
Sep 22, 2010 
I'm so sorry for this experience! I can only imagine how frustrating it was. Have you been able to remedy the billing situation at this point? If not, I'd like to help you fix it asap. Can you send an email to CustomerService@Guthy-Renker.com and put in your subject line "PissedConsumer.com Cancellation Issue" -- that way we can help resolve this asap. Again, so sorry for the experience you had!!!
-Kathryn (Proactiv USA)
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