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We purchased a sofa from Pier 1 in Boca Raton Florida... They had it in stock in their warehouse...

it was then delivered the fallowing week. Well we then noticed a few days later... not really being home and too busy to even sit on the sofa... the sofa was NOT NEW...

it had a rip in the bottom of the cushions and some sort of fur on the base of the sofa where she cushions sit. There was even a rip underneath the couch. Along with all of this it came with a huge fat CURLY TAILED LIZARD..... I was totally freaking out hating big lizards in general nerveless in my home.

We called Pier 1 to have the sofa removed and refunded. They said there is another store that just got the exact sofa in and they are taking the plastic off... unless we want it kept on. The fallowing week they swapped sofas....

again the next day we noticed a very sour smell and did not know where it was coming from. Who would have guessed the sofa again! It smelled like sour milk. So gross!

I again called the store to tell them I wanted to have the sofa removed... they called me back stating ok not a problem do you want another one? Well after rips, fur, LIZARDS and sour smells I was now done with Pier 1, of course I declined. I then found out for the refund they wanted me to go to the store where the second sofa came from 45 minutes north of me to get a refund.

I was so upset I said I did not purchase it at your store I am not driving all the way up there for a refund. I also found out the couch was not just delivered but had been delivered a few weeks ago as their floor model! In the end they picked up the sofa and I was able to get a refund with out going to the other store...

I would say never purchase furniture sofas, chairs etc. from pier 1!

Monetary Loss: $799.

Location: Miami, Florida

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