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PetSmart - return policy

  • by   Jan 31
  • Review #: 380758
CompanyPetSmart
Product / Servicebird feed/cat food
Location Orlando, Florida
Category Animal Feed
Views68
Monetary Loss
$45
 

My wife purchases three bags of bird food and found out that we didn't need them.She works 24 hrs to 48 hrs shifts and couldn't return them.

I took them back to the store that they were purchased from and I was told that I needed the debit card that it was purchased from. I reviewed the return police on the receipt and it states that a purchase with a debit card and a receipt, cash will be returned it doesn't state anywhere that I need the debit card for a refund.

Try to take your wife's debit card for 48 hrs.I will no longer be doing business with petsmart again there are other businesses that will give better customer service. 2f64f0a

 
 
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GetSomeSense GetSomeSense
Mar 06 
You maybe used a "debit card" but that day on the receipt if you ran it as credit then it shows the credit card name on the reciept NOT debit. With that being said if you ran it as credit that day which alot of people do, you can only get money back to the account. Plain and simple. Re read your reciept.
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ur2animalcrazy ur2animalcrazy
Mar 03  from Omaha, Nebraska
Petsmart policy is that they are supposed to return cash from a debit transaction, unless the purchase was made 60 days prior the it would be store credit. You could have requested a manager, the cashier probably didn't know. But, seeing that it is Florida and so far tonight alot of complaints that I have read today are also coming from Florida, then I would say to call the 1-800 number for the corporate office in Arizona.
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Anonymous Anonymous
Feb 03  from Norman, Oklahoma
That's a standard thing at any store. No successful business just hands out cash when you give them a receipt. You could probably get store credit but understand this is a preventative reason and a ridiculous reason to be upset enough to complain on the Internet. At least they will let you return a perishable good. Grow up and get your debit card or be content with the fact that YOU purchased the wrong item.
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