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PetSmart - Couldn't Find Original Receipt, Have Put Cats Down, Want Money Back, Used Petperks Card

  • by   Feb 24
  • Review #: 387594
CompanyPetSmart
Location Tustin, California
Category Animals
Views163
Monetary Loss
$22
 

I purchased Nutromax cat chow with my cc and Petperks card 11/24/12!.

Shortly thereafter, we lost one of our cats to coyotes'. We had to put our second cat down at the end of January/. Both cats were 18 and we had always bought their food and toys at Petsmart, having had a couple of Petperks cards;. We are taking a break from having pets for a while, and I tried to return the chow,. I had lost the receipt and it was 1;.5 weeks past the 60-day return date, still well within the date on the bag|. Except they should have been able to look up the purchase on the Petperks card;.

The store manager said they could not credit my cc and was willing to give me a store credit, however, since we're taking a pet break, it would be useless, I wanted my money back.

I have sent two emails to the storehelp@petsmart.com with absolutely no response.

I can assure you that when we do get pets again, I hope Petsmart is no longer in business, since I will be shifting my pet purchases to Petco. So much for the useless Petperks card. 309c873

 
 
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Nikki Nikki
Apr 17  from Ramtown, New Jersey
You cannot look up a persons information via pet perks it is simply a savings card not a credit card if you didn't pay with the card your information cannot be retrieved on the card! So many people try and pull this every day, it is out of the employees hands that is not the nature of the pet perks card nor did it claim to be...
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Anon Anon
Mar 29 
I am so tired of people thinking that the managers are able to look up customer information with a petperks card... I worked for petsmart for 5 years and it's impossible. When your petperks card is scanned it doesn't even give the cashier your name. The only way to look up your receipt is if the transaction happened within the past 2 weeks. 1.5 weeks after the 60 day return policy?! :eek Why are people so ignorant? :roll
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Anonymous Anonymous
Mar 07 
1.5 weeks PAST THE 60 DAYS!?? Your kidding right, your lucky they even offered to give you store credit. They don't look up reciept by pet perks number it's by how you paid and what day, and the system will only let them go 2 weeks back from that day. You were we'll over the 2 weeks part so there is NO WAY for ten to look it up. You got what you deserved, quit being winey about them following store policies and donate the d*mn food!
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Anonymous Anonymous
Mar 05  from Nashua, New Hampshire
The date on the bag has nothing to do with the policies put in place. Technically, after the 60 days the store can no longer look up the purchase. And usually it is not through the petperks card, but through the way you paid for the purchase.

Why didn't you use the cat food within the 60 days anyways?

And throwing in the "I'm switching to Petco" threat is only a disadvantage to you, because at least petsmart follows their own company polices. God only knows the complaints against Petco for not following their own rules...
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LadyScot LadyScot
Feb 28  from Naples, Florida
Jesus people get worse and worse. Donate it. Why do you think the rules apply to everyone but you?
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sigh... sigh...
Feb 24  from Georgetown, Texas
donate it to a shelter!
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chitownlady chitownlady
Mar 11  from Chicago, Illinois
Are you people really this *** or what? Why and the heck should they give you ONE DIME BACK? You have a lot of nerve actually. Was it their fault your cat got ate by a coyote? NO! Was it their fault your other cat (18 yrs old no less) needed to be but down? Ah NO! Just where you people get off I will never know. DONATE IT! Or Maybe even EAT it. Even you can't be that *** or hard up for money? It;s people like you that make me SICK SICK SICK! :x :x :x :x :x :x :x
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