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PetSmart

 
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Industry: Pet Stores
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PetSmart, Inc. (PETM) is the largest specialty retailer of services and solutions for the lifetime needs of pets. The company operates more than 1,107 pet stores in the United States and Canada, 132 i ... Show more
 

Please try to contact PetSmart Customer Service directly prior to posting any complaints on this site.

PetSmart
Main address: 19601 North 27th Avenue 85027 Phoenix AZ
http://www.petsmart.com/ 888-839-9638, (623) 580-6100 (800) 738-1385, , http://help.petsmart.com/store-help/

PetSmart Reviews and Complaints

Total Complaints 227
Claimed losses $33,024
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#410397
Tucson, Arizona

I complained to manager regarding the long hold time when trying to schedule appointment. Today took my Multi/Pooh for grooming appointment and was notified she is no longer considered a Multi/Pooh so it will cost more to groom her. I left. The only reason I notify u is that I am a *** OF A NETWORKER. I will notify as many peolpe as possible. ...

#407868
Tampa, Florida

I boarded two elderly dogs and was told they would be taken out "as needed". I was assured that every two hours was not a problem. When I picked them up, they were obviously sick, matted with *** and their beds were loaded with urine. The manager confirmed for me that they do only take the dos to an "elimination room" once per 12...

#407664
Bonita Springs, Florida

We have been loyal shoppers for 12 years and ready to take our $100 a month to PETCO or another retailer. We rescue small breed dogs and they thrive on the Nutro Natural for small pets but the store in Estero Florida is almost always out and will not help us to secure it consistently. Also they do not receive it in Chicken flavor just lamb which is not a...

#405516
Tucson, Arizona

Bought 3ct 5" rawhide outside and meat inside for %5.99 along with two ghost shrimp and snail at Petsmart @Grant/Swan store. Cashier 253437 bagged crustaceans in bag of water/air into petsmart bag and tied bag. I assumed the bones were in the bag as well. After arriving home, the critters were in there but the bones were...

#405457
Roanoke, Virginia

We made an appointment at the groomer's days in advance because of how booked they were. When we arrived every grooming table was taken and three dogs were waiting. It took the associate 10 minutes to even acknowledge our presence. While we were standing there a gentleman came in to pick up his dog and it took them almost as much time to greet him. And it wasn't...

#405210
Amsterdam, New York

class is a joke trainer allowed dogs to jump on her and really what is covered would and should take 10 minutes. Then they let you loose in the store to view their products oh I mean to "train" your dog Don't wast your time or money. This is a rip off.While trainer is nice I doubt her ability to run a class.Some of the behavior of dogs should elimninate...

#404929

Bought many items fish related from Petsmart. 1 package was damaged in transit, hence I received 1 package on schedule. However, my other package held majority of items. Long story short, went from 2 packages. When i called petsmart they assured me that my items would be shipped again, later i checked my email to discover that they sent only a portion of the items i had...

#404228

I watched dogs being groomed while I was waiting for my dog. I will NEVER take my dog there again. I watched for a long time because I was amazed at what I saw. I saw mistreatment of the dogs from almost all of the groomers. I saw a groomer slap a dog in the face. I saw a dog being dragged across the table by one leg. The groomers use the...

#403871

I would like to say that I have bought several fish from Petsmart in the past months. I did however find a fancy fish that I wanted to add to my black moore and my fantail at Pet co. After I added my fancy to my tank after doing the proper procedure I noticed it had several white spots over a course of 2 days.then shortly after so did my other fish. I used the tablet dissoving treatment for my 55...

#402438
Louisville, Kentucky

Didn't mean to post multiple times. Just wanted to respond to negative people on these sites. Get a life and quit taking your hate out on others. This was just a site I saw to express my concern. If you didn't or still don't want to see it multiple times then it is your prerogative to go to another site or do something better with your time then spew...

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