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Pearle vision - LIED ABOUT REFUND POLICY

  • by   Feb 15
  • Review #: 384642
CompanyPearle vision
Category Eye and Ear Care
Views63
Monetary Loss
$100
 

I PURCHASED THE RAY BAN EYEGLASS FRAME ONLY AND TRIED TO GET A REFUND IN ORANGE PARK, FL AND WAS TOLD I'D HAVE TO GO BACK TO GAINESVILLE, FL WHERE THEY WERE PURCHASED.I WENT BACK THERE AND WAS TOLD THAT THEY DO NOT GIVE REFUNDS, ONLY EXCHANGE!!

THAT WAS NOT STATED AT TIME OF PURCHASE WHEN I ASKED THAT EXACT QUESTION!! I WILL NEVER DO BUISNESS WITH THIS COMPANY AGAIN. I'D FOUND GUESS GLASSES AT VISIONWORKS, I HIGHLY SUGGEST GOING TO THEM. VISIONWORKS TRIES YO BRAINWASH THEIR CUSTOMERS INTO SPENDING MORE MONEY THAN YOU NEED TO!!

EX.. THEY TRIED TO GET ME TO TAKE A NEW EYE EXAM WHEN I ALREADY HAVE A 2 YEAR SUBSCRIPTION WITH 16 MONTHS REMAINING. IN THE END I SPENT $100 EXTRA OUT OF POCKET AND $338 TOTAL OUT OF POCKET. $130 FRAME ALLOWANCE AND $20 LENS COPAY WITH SUPERIOR VISION INSURANCE!!

P.S.FL GUY 3043626

 
 
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Pearle Vision Customer Care Pearle Vision Customer Care
Feb 17 
Thank you for sharing your feedback. I'm sorry to hear you're frustrated. We are happy to adjust, repair, exchange, or replace your glasses for an item of equal or lesser value within 30 days of your original purchase. I'm happy to try and help if you'd like to email iCare@PearleVision.com or call 1-800-937-3937 (option 4).
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LadyScot LadyScot
Feb 15  from Naples, Florida
Pearle is NOT Walamrt and refunds are a courtesy that no store has to give. They will NOT refund, NO EYE store or optometrist, a pair of glasses. The lenses are made specific to your prescription. Exchanges are ALL you can hope to get. As for having to go to the location you purchased at, hello...that store has your information. Again, it is NOT Walmart.
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MD803 MD803
Apr 17  from Lapeer, Michigan
What's a subscrption to a medical prescription? How does that work exactly? The state regulates the time eyeglass Rxs are allowed and FDA for contact lens RXs, just like any other RX. It's not to scam you, but to protect you. People don't take their health seriously at all anymore, it's quite sad. I've actually bought many pairs of glasses and contacts at my local Pearle Vision and the reciept states the policy right on it too. :grin :grin :grin :zzz
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