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P.C. Richard and Son was founded in 1909. This company is an authorized retailer of appliances. The company specializes in sales of a diverse range of household appliance: vacuum cleaners, televisions..., air conditioners, cooktops, fans, freezers, microwave owens, washers, refrigerators; audio and video appliances, different cameras and camcorders, home office electronics and video games, mobile phones and many related accessories, iPods and portable electronics such as laptops. P.C. Richard and Son guarantees the immediate shipping and honor of warranty. The tagline of the company is: "Superior Service Before, during and after the sale" Show more
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Management sometimes when they weren't acting, greeted you and said hello and by your name and treated sometimes like an actual human being and same with coworkers. I was let go at the end of the day by two managers after making me work the whole day making me go thinking as if like nothing happened till the very end of the day for customer service when pulling me aside addressing the issues. I...
I could add my complaints to the list about the lack of caring of the sales personnel to the rudeness of the delivery department and lack of knowledge of the installers and the fact that I order an ice maker with the refrigerator and they "forgot it" but seeing the many bad reviews on this page I don't think anyone in this family own business reads the reviews and if they do they must not care,...
I purchased an Avanti top freezer and bottom fridge. The door on the refrigerator wont close properly and the hinge sticks out of the unit near the wall. This normally would be unsafe but the unit is next to the wall. I was told that the problem would be resolved in a week. It is now three weeks and no word from PC Richard or Avanti. I paid full price for the unit and it was a floor model. I...
WARNING!!! P.C. RICHARD DOES NOT WARN YOU OF THEIR RETURN POLICY PRIOR TO YOUR PURCHACE. " If Opened And/Or Used, This Merchandise Is Non-Returnable and Not Sold On A Trial Basis; If any repairs are required, service will be done in accordance with the manufacturer's warranty. This information appears...
Yesterday was the 4th visit from PC Richards to install a simple gas cooktop without causing a gas leak. My super has also visited 3 times with HIS gas detector since the store installers DON'T have any, and National Grid also had to come. The last PC repairman COULDN"T read the tag that GRID left behind and asked ME where the leak was! Then said he couldn't fix it because he only did repaired...
I purchased the hp envy 20 touchsmart desktop computer on September 1, 2013. I was told that Microsoft word 2010 was preinstalled on the computer so I would not have to buy the software. I tried to access Microsoft word and it kept asking me for a product activation code which I did not have as the software was preinstalled and should not have required an activation code. I called the store and...
They dropped the AC unit on the truck they installed it anyway the installer made me pay an additional 50 dollars for brackets that the manufacturer put in the box, Installer took out the AC on the truck so I never saw it and it made so much noise my neighbors complained. I called the store on July 5th to tell them of all the issues. In addition to this the...
The drum cracked in my dryer still under warrantee. Waited two weeks for appointment just to be told they need to order a new drum. Three weeks later an appointment was made to replace the drum. Repairman arrived and notice the small box he held in his hand was NOT a dryer drum. He said "they" ordered the wrong part. Now I have taken two days off from work. Waited another three weeks to have the...
Ordered a dishwasher on a Saturday nite. $1100 delivered and installed. Genius of a salesman told us that he can have it delivered and installed the following Thursday. I told him that he should make it Saturday, nobody will be home, wife working and I had some place to be that was extremely time sensitive. He still put it down for Thursday. On Wednesday morn, wife gets call that says they will...
The Ice maker is not working 3 times someone from pc richards has come to my home and the problem is still the same. Not one repair man was in my home for more then 5 mins and said they fixed it. I called the corprate office and was told that after the 3rd time they would replace the unit now i am being told someone is comming out again to repair it i am getting the run around and i have been a...
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