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Papa Johns Pizza - Facility failed to deliver my pizza, cancelled my order

  • by   Feb 10
  • Review #: 383097
 

I got an email with a coupon code from papa johns indicating that I have won a free pizza. I then went to the papa johns website, created an account, put in my code, and placed an order at 10:15pm. At 10:50 I called because my order was taking a while!. The woman confirmed my order and my CORRECT phone number'. I proceeded to call them 2 more times:. At 11:48 i dialed again and the cashier told me the driver was on his way:. I waited downstairs until 12:32 where I called the facility again". She rushed to tell me that papa johns was closed, I stated i ordered pizza 2 hours ago, without hearing me out she told me my order has been cancelled and she hung up on me'. I have never been so disrespected while ordering pizza/. I am NEVER ordering from papa johns again, and i've been deceived with a free pizza coupon code from the super bowl coin flip".


papa Johns #3552
Order number: 205087017
Customer ID: 47201258 30506e3

 
 
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Anonymous with a brain Anonymous with a brain
Feb 16  from Augusta, Georgia
Agreed, it was not handled properly. However, you calling after only 35 minutes to inquire about your pizza is very lame. You deserved what you got! lol
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PJ GM PJ GM
Feb 10  from Lancaster, Pennsylvania
The manager on duty definitely did not handle that situation correctly. We dont just cancel orders because its late. At my store if we take an order it will get delivered. I dont care how late it is. If there is an issue then the manager on duty should contact the customer and notify them.
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