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Panera Bread Company - Panera Bread Company Management is Bad

CompanyPanera Bread Company
Product / Servicefood
Location Irvine, California
Category Food
Views525
Monetary Loss
$15
 

I went to my Panera located in San Juan Capistrano, CA.I was there at 8:50 and I asked if they were still serving the girl said yes.

It took forever to serve me, they said it was since they had shut down the grill and they put the food away. When I finally was served the girl slammed the plate down and said eat fast. She then went to the middle of the room and yelled we are closed. I feared that she might have done something to my food, so I left my un eaten food and left.

Bad managment they should not close the grill or put away type foot till they at closed.I go to several Paneras and I find the managment to be poor. 3084bd0

 
 
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Racingirl Racingirl
Aug 21, 2012 
Businesses that serve food should ALL change their hours for their employees! If the resturant's hours are, for instance, 11am to 9pm, then the employees hours at the end of the night should be 9:30 or 10:00pm. Then this sort of thing wouldn't happen! After all, if they open at 11am, they dont have employees come IN at 11! No, they come in earlier for prep time! If they say they're open til 9, then they should absolutely and happily take orders until 9! Otherwise, they should move their hours back an hour!
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Anonymous Anonymous
Jan 29 
I work at Panera. When you close, the store closes at 9 and you are there until your work is done. There is no set time for you to leave. I'd be curious to know if you've ever worked retail/food. Closing always sucks, no matter what store or restaurant you work at. You have to spend your entire night at this place while other people who are done with their shifts at work for the day come in and act like jerks because they KNOW you have to serve them, no matter how close to closing time they come in. It is a nasty thing, closing in retail, and your idea of "rolling back hours" is worthless. The same things would still happen, and to be honest I believe this original poster is exaggerating their story quite a bit. Slamming down the plate and saying "eat fast" is the quickest way to get yourself written up, and I'm sure the girl just wasn't AS FRIENDLY as the poster thought she should be, which is just ridiculous. People aren't robots. They have things going on in their lives outside of serving you food. Keep that in mind.
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Letchik Letchik
Aug 17, 2012 
I've eaten at many Paneras and my wife was actually the baker at the one in Huntsville, AL. Not only is the food great, but it is a good company to work for.

You came in right before they closed. The employees had already cleaned in anticipation of leaving work, but they didn't turn you away and gave you what you requested.

Chalk it up to a bad night and give them another shot.
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eep eep
Aug 15, 2012 
Have you ever worked in food? Do you even realize how frustrating it probably was for those employees to have you come in 10 minutes before close? They have very long shifts at Panera and that girl could have been there for over 10 hours.
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Jim Brown Jim Brown
Aug 15, 2012 
I went to Panera Bread in Oak Ridge Tn
several employee were talking backs turned no one in Backery no one greated me no one offered to take my order unfreedly employees same thing am shift cant wait on you im busy no she was Not Unhappy customer on am pm shift
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Wendy Wendy
Aug 11, 2012 
The Panera Bread stores in Bowie, Waldorf, La Plata, and California, Maryland are all good in my book. I've never had a problem at any of those stores. I recommend you contacting management.
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steve steve
Aug 11, 2012 
Have you considered reaching out to the manager or corporate customer satisfaction or whatever they call it to register an official complaint. Mention how long you've been a loyal customer, what you spent on that meal you didn't eat and that while it would be nice to be compensated for the food you've left behind, you really just want an apology. Hopefully the apology will come, along with some vouchers for free food.
I've always found the food delicious at Panera, but the service is sometimes less than stellar at the one near me. They've screwed things up a bit at least a couple of times out of maybe 15 or so.
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sherryf sherryf
Aug 08, 2012 
I've personally never had anything but stellar service at Panera.
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LR LR
Aug 03, 2012 
Do you know the manager's name?
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tomgauger tomgauger
Aug 01, 2012 
I have found Panera Bread locations in Baltimore, Winchester, VA, Hagerstown, MD and Harrisburg, PA to be uniformly well-run and consistent in food quality and service.
The company is usually responsive to a complaint.
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