I recommend do not ever use them!!(unless u got a lot of time to waste).
i waited for 35mins in the cold at San Jose airport on 12/28, and waited for another 15mins after calling customer service TWICE. If u call, they will lie to u that they arranged emergency shuttle/cab to pick up as soon as possible, that is not true. The car that finally pick me up is that pre-arranged shuttle that did not show up on time (I checked the Van number).
After I ask around for other passengers' arrival time, I know right away that the driver keep me waiting for 50 mins on propose, Super Shuttle lie to me about waiting time on propose as well.While I was waiting for Super Shuttle, there were many shuttles from other companies passing by, I could have be warm and get home much faster even I book those shared ride at airport....... 2f73f02