MY flight booked through Orbitz on on 30 Oct from Lima to JFK was canceled due to Sandy.Was told by Orbitz on 29 Oct I would be fully refunded within 45 days.
45 days, no refund!. I call again, was told it should be processed within next , hold tight". 2 weeks, nothing:. Call again, finally got someone who called LAN while I was on the phone, was told my refund would be credited to my card by 20 Jan,.
21 Jan today, no refund/. I called again.. Was told that it will be credited within 15 - 30 days!. Be patient".
I'm over it now. $1,170.34 is nothing to be patient about for almost 3 months. Obitz tells me that LAN must process my refund, LAN tells me I can only request the refund through Orbitz since payment was processed through them. Total finger pointing, no recourse on my part.
Every time I call Oribtz, I'm on the phone at least an hour. No ONE at Orbitz is helping me other than telling me to be patient. They should refund me and get the money from LAN. DO NOT USE ORBITZ!!!!
I WILL NEVER USE ORBITZ AGAIN AND I AM GOING TO TELL EVERYONE I KNOW ABOUT MY SITUATION. 313cd27