Ocwen Loan - Ocwen Financial aka Homeward Residential aka AHMSI
- by bewisetoday Oct 03, 2012
- Review #: 349502
| Company | Ocwen Loan |
| Product / Service | Mortgage servicing |
| Location | Seattle, Washington |
| Category | Loans and Mortgages |
| Views | 545 |
They have just taken over Homeward Residential and have a F rating with the BBB as does Homeward Residential aka AHMSI!. If you are having problems with your mortgage servicing agent, please do the following:
1'. Do not negotiate over the phone, as they often change their tune, if they call, note the time, date and let them know you will also be recording the phone call with your smart phone;.
2/. If you have a complaint, make in writing as a "qualified written request" under RESPA, and include acct#, problem and how soon you would like it resolved'. Be sure to let them know you are cc: Consumer Financial Protection Bureau, your local state atty general as well as State Dept of Finance|. If you are having problems with their website with phone calls, also cc: Federal Trade Commission for their debt collection practices;.
3/. Keep calm, be polite, but be firm about requiring any and all information in WRITING ONLY. You can ask that they only correspond with you in writing. Keep in mind, emails and phone calls do not matter in court as much as written correpondence, so everything you send them, send by certified mail.
4. Make all payments through an independent 3rd party, like Western Union so you can document the payments, and DO NOT let them ACH your account.
5. Ask for a payment history and check it monthly, be sure to also check your escrow account to make sure you are not being overcharged.
6. Ask for a complete explanation of all fees that they claim are being assessed. Ask for a copy of the original mortgage note and mortgage contract that allows them to collect the debt to begin with.
7. Check with the title company to see who is assigned to your mortgage, this is especially important if you are behind and/or perhaps facing forclosure.
8. Keep making mortgage payments, even if they are partial payment and/or send them back or tell you not to make payments while you are "refinancing". You want to show you made a good faith effort to keep your account current.
9. Keep calm and be polite to the service reps you deal with, the bosses they serve probably treat them worse than the do the customer, maybe some will get some integrity and blow the whistle on these unscrupulous practices.
10. Don't give up! Ever! 30701df
ash3
Jan 09
Information provided is the fact to resolve situation with loan modification. We have fought for longtime and overcome situation with our loan modification, after having government agencies to get involved. Although, the terms of the loan modification are not what was expected, but the monthly payments are within affordable range. Since, presently we are going through financial crisis due to housing industry upside-down, loan modification with affordable payments will lessen financial burden for the time being. It is the choice between losing home and staying in the home with affordable finance.
Frankie Holtz-Davis
Nov 08, 2012
Respectfully & gratefully,
Frankie J. Holtz-Davis
DEUTCH
Oct 23, 2012
2nd . every time I call them it's hard to communicate due to heavy accent from the customer service agent it's really hard to communicate, now after reading all these negatives reviews I already know I'm going to have a hard time fixing this problem. can some one please tell me how to get around this?
Mnelson
Oct 21, 2012
We've got them to modify 3 times now.
When we bought the house it was originally Fremont bank which sold the loan to Ocwen. I agreed to pay them x amount for 3 years-blah blah.Based on my pay at the time... due to circumstances beyond our control things changed.
I could have just said screw it and walked away from the house ,bought something cheaper (like all the other a-------s did which contributed to this mess),and let it go to foreclosure but I chose to stick it out. I did agree to pay x amount for the house. I don't really care what it is worth... I did sign a contract. but cannot continue to pay the monthly payments so we've had to make some changes... If the finance companies don't want to deal with us ... fine ... let them deal with squatters and vandals after I move out... They will eventually give in... less money is better than none or a loss altogether.
Sorry
Oct 04, 2012
BILL PAYER
Jan 25 from Huntsville, Alabama
fraud is not legal
Mar 18 from Austin, Texas
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