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Norwich Discount Oil is a privately-run fuel dealer. The company has been in the market since 1991. Current estimates show this company has annual revenue of $5 to 10 million. The company offers licen...sed oil burner service, discount oil, wholesale kerosene and oil extraction downhole as well as computerized automatic delivery. At the present time, the corporate office of the company is based at Norwich, CT 06360. Customer service is available at 860-886-5508. Hours of operation are as follows: 24-Hour 7 days a week. As payment options Visa and MasterCard are accepted. Most complaints about the company are concerned with poor delivery service. Show more
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Ordered oil at 0730, and was promised delivery that day, which should not have been a problem considering my home is only a few miles away. There was still no delivery at 8PM, so I called and was told to call back at 9, because they were still out. At 9 I was told that there would now be an after hours charge?!? Finally they agree it was their error and someone would come out then...and yet no...
I think its pretty sad that these two companies can put a new company down the way they do. well let me tell you all i called the new company(queen bees oil) and not only did i get a great price on oil i didnt have to buy over 75gallons and got the same low price,but got another discount for cash. the best thing was i got talked to with respect,and treated much better. I hear the unfair games...
Norwich Discount Oil was scheduled to deliver oil to us on Monday morning. 1st they claimed that somebody had called and cancelled the order. Then they claimed that they atemtped to call several times to confirm address and when there was no confirmation they cancelled the order. We were home all day on the day when they were attempting call - no calls were received. On Wednesday the oil tank...
I never received a recipt for my delivery and called the office! The woman huffed and Puffed about me asking for receipt and said call the next day and she would have one. I called and she told me what was dielivered and said she was closing my account! This woman Bev would not let me speak to a manger! Well I"m going to call back until I get one. I did find out they have call ID so Bev most...
I had contracted NDO to come move my tank in order to get an alarm installed otherwise they wouldn't fill my tank. Tank was moved but the alarm installed didn't work even after they "filled" the tank. I called and it took 4 calls & 6 weeks before I got a tech from Bernies Oil to come & install it correctly. Apparently they had put the piping in wrong. Go figure. Every time that I call to have...
I called on tuesday morning to get rate and asked if they could deliver that day.they said they could and that if i got cash it would be cheaper so I told them I would get the cash but what time would they be coming. The person I spoke with said they would be at my house after 2pm on tuesaday. I waited all after noon and at 5:30 I called and the person I spoke with then said they had scheduled me...
They lied about delivery time. Never showed on the day stated, when called on the carpet they said that it was our missunderstaning on our part and they wouldnt deliver untill the next day. Not one person of management would speak to us on the phone to resolve the timing issue. As if that was not enough the delivery boy (Rude as ***) charged more than the quoted price that was agreed on by the...
They delivered oil to my house and left 4 gallons of heating oil all over my basement floor. I called them and the driver lied and said that the oil was already there. Well, how can there be an oil leak when my oil tank was dead EMPTY and I was cleaning the basement that very day before the delivery driver came. They are cheats and liars. Also I called the EPA and they said that if 4 gallons was...
On 07/23/2008 Norwich Discount Oil came to my house to put 60 gallons in my oiltank. I was not there at the time, my girlfriend was home. The driver put the oil in then my girlfriend gave him $35 to prime the oil pump, now I have al least 4 gallons of smelly dangerous heating oil all over my basement floor. The driver made no attempt to clean any oil up. He just left without lighting my burner as...
They have a discount price for over 150 gallons, but magically run out at 149. They tell you if you don't make them come back to finish filling they will give you an additional discount next time..Yeah right, make them come back! The price of oul doubled since my last partial fillup and they say they no nothing of this extra discount for bending me over last time.. Try to be nice and they do...
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