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Northern Tool has been a multi-channel retailer since 1981. The products offered by the company include over 30,000 kinds of consumer goods from the industrial to the building equipment like ramps, ge...nerators, collectibles, security equipment, water pumps, lawn mowers and more. Among the hundreds of brands carried by the company are North Star, Powerhorse, American Tool, Lund, Schaefer and others. Northern Tool, headquarters in Burnsville, MN, operates 60 stores in 11 states. The company also offers its products through dealers, as well as through its free catalogue and the online store. 95% of in-stock items are delivered within 24 hours, including to APO and FPO addresses. Show more
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December 2, 2013, at Northern Tools Stockbridge, GA location, I was sold, a being sold-as-new, Mr. Heater 5' Propane Hose Assembly. MADE IN USA. The threads are stripped. I have bought in quantity from Northern and they are thirty nine miles away. Sales clerks constantly pester - harassed me "Can I help you?" Both cashiers acted as if I had ruined their day. Had to go get cash versus using...
Went to northern tool store to pick up a transfer fuel tank , which wasn't in stock,and was told that they have to order and that I have to pay $120 shipping .NOW why do customers have to pay shipping and handling for a product(s) that northern tool company advertise on their web site. Why advertise it if you can not afford to have it sent to your stores at your cost and not the customer. I feel...
On 11-4-13 I visited Northern Tool in Johnson City,Tn. Item I went to purchase was sold out but after looking in the warehouse via the computer I was told the item was available and could be ordered. I proceeded to pay for the item and was glad to do it. After waiting for 10 days and no phone call telling me my merchandise was ready to pick up I called the store. I was informed the item was NOT...
My husband is a 100% disabled vetern and purchased this at the Colfax store and he asked if he could have a military discount and they said they don't give them. He was highly irate and he feels that every store should give him a discount because he served and fought for our country's freedom. He paid over 200$ for this item and was told they haven't begun giving these but they are getting...
I ordered a wind turbine kit at the cost of $2,000 plus almost $200 in shipping. When the electrician came out to install it, we realized that the box with batteries and cables was not shipped with turbine and inverter rendering what I did receive useless and leaving the electrician unable to install. For two weeks I have been going back and forth with their customer service department. First...
Do not trust Northern Tools Price comparison policy. After ordering a Nitro Cat 1200 K 1/2 inch Air Impact Wrench From them I noticed Amazon was selling the same wrench for 25 dollars less. I called Northern Tool customer service and asked for a refund according to their price comparison policy. I was told Amazon is an auction business and they do not compete with them. I told her that the...
Bought 5 pneumatic stools @ ~$100 a piece... plus shipping, plus great aggravation. 4.5 weeks later same stools @ Costco for $48. Called Northern and was told that there was nothing that they would do. The weld now broke on one of the stools and I called Northern Tool and was told that the warranty was one year and there was nothing that they would do... What ticked me off the most was that...
I purchased a home generator from Northern Tool after Hurricane Sandy hit. They delivered it as promised, however they did not indicate at the time of the order that the unit came without a transfer switch. I called NT and asked them to send me the correct transfer switch for my generator. I paid for the switch NT recommeneded and NT did send me a tansfer switch. Once I was able to get my...
what a horrible customer service program northern has. bought a jack, took 10 days to get here, missing a major part. I call them, they tell me I have to call the supplier DIRECTLY. I say wait a minute, I bought it from you. Rep with crummy attitude says "Ok, I'll call them". I wait on hold, she comes back (10 minutes later) and says "they will ship you part". I ask when. she says "I don't know"...
9/6/2013 I was in business for forty years and no how customers are but if you let this thing happen you will not be in business many more years. This is less the 50.00 dollars and your going to lose a customer that has spent thousands & thousands of dollars with you. I bought a Shurflo RV standard fresh water pump on demand at the Concord store in N.C. 6/3/2013 that was on sale for...
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