My husband and I have been bedroom furniture shopping for a very long time. We finally found something we both liked. My husband found this company on line, NORTHEAST FURNITURE DIRECT, located in Stoughton, MA. It is a warehouse, not a store and it's by appointment only. We made the appointment and met with "Neal". We ended up purchasing a bedroom set on that day, (November 11th, 2007) and PAID IN FULL with a Discover Credit Card. The total was $ 2,625.00.
It was supposed to be delivered within two weeks. Well two weeks came and gone... no furniture.... We get a call from "Neal" who informs us that the furniture was in however the "headboard" was damaged and asked if we would like the other pieces delivered and the headboard would follow soon after. I stated I would like ALL THE PIECES delivered at the same time rather than wait for the headboard to come on a later date. Well another couple weeks go by with no call, and still no furniture! My husband calls and speaks to "Neal" who advises him that "the truck is coming in tomorrow". My husband told him to call us either way to let us know if the headboard was on it. Neal stated he would... tomorrow came and went and "Neal" never called. My husband calls the business number (that is on the web site and on the business card) and gets a woman's answering machine stating "Hi you've reached Molly, leave me a message"....
We were shocked!!! Then I remembered "Neal" had called my cell phone on the day the headboard came in damaged so I had another number for him... I call that number and also get "hi you've reached Molly"... Stunned that we had been RIPPED OFF I called Discover to advise them of our situation. Over the next couple of days we called back both numbers numerous times from a bunch of different phones..seeing that "Neal" was obviously avoiding us now. My husband had to call and say he was someone else and "make an appointment" then call back to say he was running late to get this "Neal" on the phone. Well the ruse worked Neal thinking he was going to be chatting with a new customer who was running late got on the phone... my husband now furious at this point told him we want our money back... Neal had the audacity to tell my husband we could have the furniture on that following weekend!!!
My husband stated NO we want our money back.. Neal told my husband to have me call with the credit card number so he could issue a credit. I called and very professionally spoke to Neal, gave him the account number and the three digit code on the back (which he requested) so he could process our credit. Immediately after giving him the account number I canceled the account with Discover since fearing what Neal could do with that information. I was advised by Discover the credit could take 5-10 days or so to show and to call back daily to confirm it issued... well the 10th day (12/23/07) and still NO CREDIT so I call back "Neal" who tells me that "it probably didn't go through" and I should just "cancel my credit card". I told him I would meet him there so he can "swipe" the card and give me my money back... he said he would not be available until 12/27. I told him this is gross and he is a liar and he probably never issued the credit 10 days ago and I want my money. He said he was doing it right now while I was on the phone........ now the only option is to wait another 10 days or more for Discover to determine if he actually DID issue it (since he refused to give me cash when I asked) and I have a feeling he didn't!!!!! 30f3991