• show-popup
  • Signup
Follow us:
 
Shares 0

Netspend - i have a netspend card and now the system is down

CompanyNetspend
Product / Servicedebit card
Location Chantilly, Virginia
Category Credit Cards
Views82
 

i was trying to use my card and i have money on it but now it says transaction can not be made.
tried to call and it is down tried online and system down does anyone know how i can get my money or find out what the *** is going on.
i have also tried to call the office in Texas and says system down.

wtf is going on i have tried every thing and nothing is working cant use MY money that is on the card and am very very pissed off with the company. need my cash i guess if this doesn't clear up there may be many cases of a lawsuit coming up quick for this company. 2f5d10b

 
 
Keep the topic of messages relevant to the subject.
Personal attacks will be deleted.
No Links or Scripts.
Hide my location
Hide comments (16) 
Showing 16 of 16 comments
pissed off mark pissed off mark
Aug 07, 2012 
They don't have a working phone line and the *** answering service is not there. I filled a formal complaint with the State of Texas (Austin) of this conserning ongoing problem.
Yes there should be a class law suit.
I will look for an alternate card aond get out of this train wreck...
Reply
retaluv retaluv
Feb 01, 2012 
okay so im trying to get in touch with netspend..and ive been on hold for 10 mins..the web site is down..i dont know what to do
Reply
Jenna Jenna
Apr 08, 2011 
well i can see by all the comments this happens a lot i have had a net spend card for almost four years this just happed to me last week took 5 hours for there systems to come back up nw just last night my son is 6years old and has autism i needed somethings for him but my card would not work and could not get a hold of anyone i think this is bs it took almost the whole night for there systems to come back up they should have to answer there phones alest
Reply
Sean Sean
Jan 29, 2010 
It doesn't cost them anything! When the system is down they make plenty of money because people have to call in for their balances. They charge a fee when you call with an inquiry so it's good business for the site to go down. And no, there's not an excuse for it. Mission critical networks don't go down. EVER! Hospitals and banks across the globe manage this all day every day. I'm closing my account. I've had it!
Reply
Tim Tim
Dec 12, 2009 
My family lives out of town and we wanted to rent a car on Thanksgiving since our car recently had been having problems. I called Enterprise rental car company because they offered to pick us up and take us into the office to rent a vehicle. It was already a hassle with all of their pprwrk and processing. I thought however, that we were finally ready to go and gave them my Netspend card for payment, to which my check was deposited that morning. Imagine my surprise when the card was declined! I asked them to run it again, and apparently they have to wait 24hrs before using the same card! I find out that Netspend's system was down and because of this, I had no way to drive home for Thanksgiving. I have appreciated Netspend to this point, but it always seems to go down at the most inconvenient times. I even had to walk back home from Enterprise, what a horrible experience.
Reply
Not All Bad Not All Bad
Dec 01, 2009 
Their system was down for only a few hours. This can happen with any company and I am sure you have all had this happen in some way or another. I was glad that they worked promptly to get the system back up because I am sure there were not that many people working on Thanksgiving Eve. I am happy with NetSpend and have not had any problems before this.
Reply
ANK ANK
Nov 30, 2009 
I JUST RETURNED AN ITEM THE I HAD BOUGHT AND IT WAS REFUNDED INTO MY CARD, AT FIRST THE REGISTER WAS SAYING ERROR BUT THE CASHIER SAID THE MAYBE WAS HER REGISTER AND NOW I JUST WANT TO KNOW WHAT HAPPEND EXACTLY. DID THE $$ GO BACK TO MY CARD OR ITS ON THE AIR
Reply
Angry!!! Angry!!!
Nov 30, 2009 
After going through it with them this whole year (never sent personalized card, TOOK money out of my account), I've had it! I JUST recieved my personalized card today, after almost a whole year! They returned the money to my account, but now I can't even activate my card to get it. Their whole business policy is built around giving you no options to contest.
Reply
shawn shawn
Nov 30, 2009 
i been tryin to access the account im waiting on my direct deposit its telling me the systems down wtf its my money i want it im sure ill go through *** if this problems not resolved i think we should be paid for the issue but ofcourse nothing happends to *** like this its our fault for trusting this ***
Reply
julia julia
Nov 25, 2009 
mine 2 i am pissed
Reply
another upset customer another upset customer
Nov 25, 2009 
I was at at retailer getting ready to make a purchase and my card would not go through. Thinking it was an error, I went to an ATM, my card would not go through either, I called the company same experience as Pissed...I could not get through to anyone, just got disconnected. Tried to access my account via the web and its like Netspend disappeared off the face of the planet. What is going on...I can't access my funds and cant talk to anyone! HELP
Reply
mswide mswide
Nov 25, 2009 
I just came from the nail shop and couldnt pay for the service!!! how do you think that felt!! WTF but shame on me because i ve had this card for years and this happened last year too!didnt think it would happen again!It may be tomorrow before our cards are working again.
Reply
Rod Rod
Nov 25, 2009 
This is crazy...I accessed my Netspend acct online around 8:30pm eastern time and transferred money onto my card for my vacation and now i am @ the hotel where I had a reservation and cannot get a room because my card isnt working....I cannot get anyone on the phone just a lame *** automated msg and the website is down also...Netspend is surely going to compensate me for ruining my Thanksgiving vacation. I never had any porblems with them before and this card is only for recerational use. They need to correct the problem or at least tell its customers whats really going on!!!
Reply
trackfan trackfan
Nov 25, 2009 
down here too, wondering how much it cost them per minute of downtime. it sure makes a lot of customers mad.
Reply
nate nate
Nov 25, 2009 
im having the same problem at the moment i went to go get gas and it kept telling me my card was not going through after my paycheck was deposited for little over 2300.00 and when i tried to call all they said was that the system was down and hungup on me so i went online and the website is down WTF. All i know is that if this ruins my holliday weekend thers gonna be problems.
Reply
PISSED PISSED
Nov 25, 2009 
I JUST TRIED TO USE MINE TOO AND COULDN'T ACCESS MY FUNDS. I TRIED TO USE THE ATM, CONTACT THE COMPANY AND COULDN'T GET THROUGH. THE ATM MACHINE SAID THE FINANCIAL INSTITUTION WAS UNAVAILABLE. I AM PISSED OFF TOO!!!1
Reply
To the Top

Read next Netspend complaint

Netspend Visa Cards and Metra Bank WILL STEAL...

Worst customer service of ALL time!!I have been a customer with them for over 2 years?.On the Friday before...

Select Reason




 
Send Report Cancel

Thank you!

We will review your report
You were reading a complaint about Netspend.
Filing a new complaint about
The same company Another company

Report a bug

 
Help us help you!
We are trying to be better!

We need your email address to contact you if we need more bug information. Please provide a valid email address. We do not add this email address to any kind of mailing list or post it on the web

A one-line description of the bug

What were you trying to accomplish and what is the result?

Any errors or messages you may have received

Cancel
 
Report a bug

Thank you!

We will review your report